This year marks 10 years since we launched the idea that simplifying our customers' lives is possible by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts through a unique and intuitive platform.

In that time, we have supported more than 1.5 million customers in France, Spain, and Italy, while investing in new verticals and positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market.

With over 900 employees across 3 locations, we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.

Team Description (FR OPS Management)

We’re a team committed to learning by doing and fostering continuous growth.

As part of the FR Operations Management team, your mission is to distill a vision for operations that aligns with the company’s business plan, and build resilient systems to reach their full potential.

We thrive on open, honest feedback, because we see challenges as stepping stones to innovation. If you flourish in an environment where collaboration, ownership, and continuous improvement are at the forefront, you’ll fit right in here.

Our Key Responsibilities

• Lead and Execute: Take ownership of projects from concept to completion, ensuring timely and high-quality deliverables.
• Collaborate Cross-Functionally: Work closely with stakeholders—product, data, sales teams, other operations teams, and others—to align efforts and maximize impact.
• Innovate and Iterate: Proactively seek improvements, test new ideas, and share learnings to help the team evolve.
• Mentor and Learn: Provide constructive feedback to peers, embrace growth opportunities, and encourage a culture of continuous development.

Your Missions, Your Outcomes, Your manager (Specific to the position)

You’ll be instrumental in shaping our offers catalog strategy across all business lines, ensuring it aligns with customer needs while maximizing revenue streams.

Key Outcomes to Achieve:

• Be a Team Partner: You'll be the bridge between our departments: training, data, production, quality, and product teams. You’ll help shape how our different departments work together to succeed.
  
• Analyze Offer Success: You'll monitor how our offers are performing with both our sales teams and our customers. Tracking their reception, you'll provide honest feedback that helps us grow.
  
• Boost Validation Funnel Success: You'll play a key role in our product validation process, tracking each offer's journey and helping to improve conversion rates at every step.
  
• Lead Cross-Selling Strategies: Identify new ways to increase the average spend per customer through targeted, data-driven initiatives.
  
• Innovate and Experiment: You’ll be at the forefront of our new offer development, helping to identify, test, and launch solutions that directly meet our customers' needs.

You’ll work under Baudouin, who leads this domain, and Jacques, our Head of Operations, both of whom will provide oversight and support as you drive these high-impact outcomes.

What We’re Looking For

• Curiosity & Problem-Solving: You love getting to the root of a problem. You’re excited to use data to understand what’s happening and to find a clear path forward.
• Adaptability & Growth: You view challenges as opportunities to learn and develop. When things don't go as planned, you're able to adapt and bounce back, knowing that learning is a continuous process.
• Team Collaboration: You believe that diverse perspectives are key to finding the best solutions. You thrive in a collaborative environment and are motivated by contributing to a team’s collective success.
• Ownership & Drive: You are a self-starter who turns ideas into tangible results. You take ownership of your projects and are committed to delivering high-quality work.
• Fluency in French and English is essential: Although we often speak French in person, all our internal communications and Slack conversations happen in English.
  
  

Why You’ll Love Working Here

• Culture of Learning: We invest in professional development and encourage knowledge-sharing.
• Supportive Environment: We celebrate wins—big and small—and treat missteps as vital learning points.
• Impactful Projects: Your contributions will shape our operations and drive the future of the company.
• Tools you'll learn to master and keep with you along the way:
  
  • SQL & DataStudio: Your go-to for any deep-dive analysis.
  • Salesforce: Our CRM & a world leader Software.
  • Google suite: Gsheet especially
  • Notion: Stay organized and keep knowledge at your fingertips.
  • Our AI tools tailored to our business needs
    
    

What We Offer You 

Evolve in an international and inclusive environment: Everyone has a place at papernest, and with over 46 nationalities, it’s common to start a sentence in French and finish it in English o en español ¡

💸 Compensation: your talent deserves to be rewarded! Enjoy competitive remuneration for your internship. We value every contribution and are committed to offering attractive remuneration for your efforts and commitment. With your Papernest badge, you will also have access to various partner services (restaurants, healthcare centres, transport, etc.).

🍽️ Meals: a healthy and balanced breakfast is provided every Tuesday!

📈 Career development: we don't have any ‘photocopy-coffee’ interns here! As a full member of the team, you are here to learn, but also to share your ideas and implement projects. You will be supported throughout your journey to maximise your skills and prepare for your future.

✨Remote working: enjoy one day of remote working per week to optimise your concentration and efficiency.

Hiring Process Steps

• An interview with Augustine, Talent Acquisition
• An interview (45 / 50 mins) with Baudouin
• A business case restitution at your final interview (2/3h of preparation, 1h for restitution) with Baudouin and Jacques the Head of Operations FR.
  
  

Interested in this challenge? 🙂

Don’t hesitate any longer—we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, there’s a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone’s needs.

We particularly encourage applications from women. Even if you feel that you don’t meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.