Strategic Client Partner

Permanent contract
Paris
Occasional remote
Salary: Not specified
Experience: > 3 years
Education: Master's Degree
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Dedale Intelligence
Dedale Intelligence

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Questions and answers about the job

The position

Job description

Your Opportunity:

Our Growth team plays a pivotal role in ensuring customer retention and driving expansion, contributing significantly to the success of our clients globally.

In this role, you will be responsible for growing revenue across Dedale’s full product portfolio - including our intelligence platform and advisory services - by maintaining high customer retention rates, proactively identifying and acting on expansion opportunities, and managing upsell, upgrade, and cross-sell initiatives throughout the customer journey.

You will further collaborate on strategic initiatives such as white space analysis, account planning and mapping, and building cross-functional partnerships with Sales support teams to maximize strategic account opportunities.

Your Role:

  • Strategic Relationship Management: Build trusted, high-level rapport with PE Partners, M&A Directors, and C-suite leaders. You will add value through market intelligence fluency in live conversations and in-person meetings.

  • Onboarding & Adoption: Lead onboarding sessions with authority and product fluency. You will “embark” users and motivate product adoption by projecting the seniority and credibility required for the PE/M&A space.

  • End-to-End Renewal Ownership: Own the entire renewal cycle - from early risk detection and churn prevention (orchestrating AM and CS resources) to the final commercial negotiation.

  • Strategic Growth & Upselling: Conduct regular strategic check-ins (bi-monthly/quarterly) to uncover “second-level” needs that convert into advisory mandates or platform upsells.

  • Revenue Execution: Drive expansion efforts through a solution-focused approach, identifying cross-sell and up-sell opportunities across the account lifecycle.

  • Account Strategy: Design and execute account-level growth strategies, utilizing data analysis to forecast trends and identify white space for the Sales team.

  • Internal Advocacy: Act as the voice of the customer, working cross-functionally to ensure product updates and features align with the sophisticated needs of our client base.


Preferred experience

Your Profile:

The ideal candidate will possess the following qualifications:

  • Around or over 3-5 years of experience in account management, inside sales, customer success, or similar fields in Financial or Consulting Services, Intelligence, and/or Entreprise Saas Product.

  • Proven expertise in consultative/value selling and navigating complex, full-cycle sales processes, with a preference for end-to-end sales expertise.

  • Skilled at building rapport, cultivating trust, and maintaining strong relationships with diverse client bases.

  • Demonstrated success in consistently achieving or surpassing performance objectives.

  • Adept at leveraging data analysis to identify opportunities and forecast growth trends effectively.

Cherry on the Cake!

  • You would like to work in a start-up environment.

  • You are passionate about technology and investing.


Recruitment process

Recruitment Process:

  • HR Introduction call

  • Interview with our AVP, Head of Development and Investor Relations, Sales Director

  • 1 Case Study

  • Interview with the founder

  • Final interview with 2 members of the Leadership Team

This position is based in Paris.

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