Key Responsibilities

Quality & Data Analysis Support (40%)

• Assist in collecting, organizing, and analyzing field quality data (failure reports, warranty claims, customer feedback) from SEAP markets.
• Support the creation of quality performance dashboards and reports for regional stakeholders.
• Learn to use quality management tools and CRM systems.

Problem-Solving & Root Cause Assistance (30%)

• Participate in cross-functional investigations of customer-reported issues alongside experienced engineers.
• Contribute to drafting 8D reports and corrective action plans under guidance.
• Help document lessons learned and update failure mode databases.

Process & Project Support (20%)

• Support continuous improvement projects aimed at reducing warranty costs or improving customer satisfaction metrics.
• Assist in preparing materials for quality reviews with markets and partners.
• Help audit and improve quality documentation and processes.

Customer-Centric Exposure (10%)

• Participate (where appropriate) in customer call-backs or feedback sessions to understand real-world concerns.
• Learn how quality data translates into customer trust and business impact.

Who We Are Looking For

Qualifications & Skills:

• Currently pursuing a Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or a related field.
• Strong academic record with a keen interest in quality management, reliability engineering, or customer-centric operations.
• Analytical mindset with basic proficiency in Excel/Google Sheets.
• Excellent communication skills.
• Curious, proactive, and eager to learn in a multicultural business environment.