Role summary

This role takes full commercial ownership once a customer goes live. The Account Manager is responsible for long-term value, adoption, renewals, and expansion. They must navigate complex operational and technical environments in Offshore/Fisheries, keep stakeholders aligned, and systematically grow accounts over the years. This is not a support role. It is long-term commercial ownership with clear revenue responsibility.

Core responsibilities

• Own the commercial relationship after onboarding (primary point of contact)

• Develop multi-solution, multi-year account plans for regional accounts

• Identify upsell, cross-sell, and expansion paths early and tie them to business outcomes

• Manage renewals with predictable timelines. Escalate churn risks early with clear mitigation plans

• Lead QBRs and maintain alignment across operational, HSE, technical, and commercial stakeholders

• Coordinate internally with SE, PM, Delivery, and Product on roadmap, issues, and opportunities

• Maintain clean documentation and stakeholder mapping

Reporting line : CRO

Key competencies (must-have)

• Structured communicator: Builds trust gradually and sustains it over long cycles

• Strong at navigating complex, political organisations

• Thinks in multi-year account planning

• Spots expansion potential early and links it to operational/regulatory value

• Comfortable with commercial conversations, pricing, and negotiations

• Balances relationship depth with commercial accountability

Experience expectations

• 5–8 years in Account Management, Customer Success, or long-cycle commercial roles

• Experience in Offshore, Fisheries, Maritime, Energy, Environmental, or regulated industries

• Skilled at multi-stakeholder relationship management with operational/HSE/technical buyers

• Proven track record of renewals, expansion, and long-term commercial ownership

• Comfortable handling renewals, pricing, and negotiation independently

1. A short phone interview with Guillaume (Talent Acquisition Manager)

2. One or two interviews with the Executive Team

3. Potential technical assessment

At Sinay, we place inclusion and diversity at the heart of our company culture. We value a wide range of backgrounds, origins, ages, genders, beliefs, orientations, and the inclusion of people with disabilities. Our goal is to provide every individual with a professional environment that is accessible, respectful, equitable, and conducive to the growth and fulfillment of all talent.