As Head of Consulting & Support for Spain, you will be at the heart of Silae’s growth journey, driving excellence in customer experience and operational integration following the acquisition of two companies (Summar & Denario). Your mission: to unify, empower, and elevate our Consulting & Support teams, ensuring that we not only meet but exceed expectations in this critical market. 

You will: 

• Lead and inspire a team of 20+ professionals, fostering a high-performance culture rooted in collaboration, accountability, and innovation. 

• Design and implement the ideal organizational structure for the post-acquisition Spanish operation, ensuring seamless integration and clarity of roles. 

• Define and implement the needed SLA’s to balance our need to grow while providing the needed consulting service for our existing base. 

• Foster productization of our solutions to help the business scale 

• Identify and activate key efficiency levers to accelerate time-to-value and boost team productivity. 

• Evaluate, strengthen, and scale operational processes to ensure full team ownership and maximum efficiency. 

• Analyse current and future customer needs, ensuring our services and solutions remain ahead of the curve. 

• Streamline onboarding journeys, designing scalable and efficient paths to accelerate customer adoption and satisfaction. 

• Drive strategic initiatives aligned with Silae’s long-term vision for Spain. 

• Foster strong cross-functional alignment with key departments: 

- Product: Drive roadmap alignment through customer & market feedback. 

- Sales: Ensure seamless collaboration on renewals, upsell, and client health. 

- HR: Partner on talent acquisition and team development. 

- Finance: Support robust reporting and operational planning. 

Requirements

⭐️ What We’re Looking For 

• Proven Leadership: 6+ years leading consulting & support teams , including at least 4 years leading teams in high-growth tech or SaaS environments. 

• Strategic & Analytical Mindset: Demonstrated success in designing and executing strategic plans, identifying core business challenges, and implementing scalable solutions. 

• Industry Knowledge: Experience in Fintech is highly valued; payroll management expertise is a strong plus. 

• Growth Orientation: A track record of launching and scaling initiatives that drive customer satisfaction, retention, and revenue growth. 

• Problem Solving Excellence: Ability to identify bottlenecks across the onboarding and support journey and implement impactful solutions. 

• Influence & Gravitas: Skilled in leading cross-functional teams and engaging with senior stakeholders. 
• Strategic Execution: Comfortable navigating from big-picture vision to hands-on implementation, using both qualitative insights and data analytics to inform decisions. 
• Process & Automation Expertise: Experience in process re-engineering and automation to drive efficiency and improve user experience. 
• Product Collaboration: Ability to surface productization and drive implementation in line with customer and business priorities. 
• Change Leadership: Deep experience driving organizational change, aligning stakeholders, and navigating complexity with confidence. 
• Team-First Mentality: A collaborative leader with genuine enthusiasm, strong interpersonal skills, and a drive to elevate those around you. 
• Scale-Up Experience: Experience operating in fast-paced, rapidly scaling SaaS or Fintech environments is a strong advantage. 
• Availability to be present in both our offices (Reus & Sabadell) 
• Languages: English or French is a plus 

Benefits

🎁 What we offer: 

💸 Compensation: Competitive salary (Fix + Variable):  

🩺 Health: Medical insurance  

📚 Build the future of Silae Spain: This is a Key Role for Silae Spain following the recent acquisitions, you will be at the heart of decisions that will shape the future of the company itself 

📈 Career Development :  Our ambition for the coming years implicates a drastic growth in every single aspect of this role responsibilities and resources allocated 

✨ Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.