Operations & logistics B2B - Internship or alternance Sensaterra

Plateforme RSE pour solutions de café et thé B2B et B2C.

Work study

Paris

Occasional remote

800 to 1 000 € a month

> 6 months

3 years of study

2 months ago

You'll be part of

12 employees

E-commerce

Foodservice

FoodTech

Average age: 28

Founded in 2020

60%

40%

Employee turnover: 10

Sensaterra souhaite révolutionner la vente de boissons chaudes en B2C et B2B.

SENSATERRA est la première plateforme RSE tout-en-un offrant des solutions de café et de thé de haute qualité pour les clients B2B et B2C.

Sensaterra est spécialisée dans les pauses café de qualité et responsables pour les entreprises et les hôtels en France : fourniture de machines à café, livraison de café et de thé directement depuis de petits producteurs et service après-vente – tout est inclus !

You'll be working on

Job description

Internship: This role is focused on the operations related to B2B clients.

We are looking for a Operations Associate to develop the Customer care services. You will work in a multicultural company & offices. Job based 20% in the city center of Paris and 80% in our warehouse + to our client’s places to Paris.

As an Operations Associate, your main role is make sure B2B clients are satisfied, and operated in the best way. You’ll work in direct contact with the Operations Manager and the co-founder in charge of Operations:

Client installation & follow-up: We’ve signed a new contract ? good news, it’s your responsibility to install machines and consumables, and operate the contract throughout the full lifetime
Customer Support : deal with all B2B after sales demands within 2h to make sure to keep a 100% satisfaction rate on Sensaterra
Logistics :prepare the packages to be sent to client, coordinate the pick-up of the packages, assist clients with potential logistic related topics, set machines to the customers, deliver fresh coffee to B2B customers
Process optimization : you will help optimize the processes, create a good collaboration with other department, and provide insight to increase efficiency

We're looking for

Customer support

Required profile

You have the driving licence
You like to be on the field, with a good structuration mindset to ensure a good reporting
You are fond of challenges; you are proactive and ultra-motivated by being invested in an ambitious start-up launch and growth
You are a POSITIVE person: there is no problem, only solution!
You enjoy human relations. You are dynamic and have the smile 😊
You’ve got a good level of English
You are passionate or just very curious about the hot beverages market

Additional benefits

Office in the center of Paris: Sentier, the ‘French Silicon Valley’
Opportunity to learn from people that faced the same issues to grow their businesses in Europe
Fully-equipped office with, of course, high-quality free hot drinks 😊
Remuneration: 700 €/month (Gross) + monthly bonus based on number of clients under management (150-200€).
50 % Navigo (transportation pass)
Good work life balance