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Senior UX Researcher (Hybrid Remote Policy)

Permanent contract
Paris
Salary: Not specified
A few days at home

Brevo
Brevo

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Job description

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

Within the User Research team, you’ll collaborate closely with product managers, product designers, content designers, and system designers. You’ll join an international Product team of around 40 people.

As a Senior User Researcher, you will:

  • Conduct B2B research projects throughout all stages of the design cycle, from problem definition to delivering actionable recommendations for the Product Team.
  • Participate in the creation of our User Research strategy alongside the Research and Product Teams.
  • Develop our User Research toolbox with the most relevant tools, methods, and frameworks.
  • Enhance expertise and promote the adoption of User Research within the Product Team to empower them in independently conducting research activities.
  • How you will do it:

  • Collaborate closely with the Product Team and become a trusted research partner for one of our three product areas: Customer Management, Marketing Platform, and User Lifecycle.
  • Present your work in a compelling, engaging manner.
  • Drive a culture of user insights and the influence of User Research at a company-wide level.
  • What will contribute to your success:

  • A Senior User Researcher with at least 5+ years of hands-on experience in user research, with a wide range of quantitative & qualitative methods.
  • Fluent in English and French (mandatory)
  • A strong communicator, experienced in working with cross-functional teams.
  • Proficient with tools such as Dovetail, Amplitude, FullStory, Maze, Typeform.
  • Results-driven with strong organizational and analytical skills.
  • What we offer:

  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
  • Meal vouchers - Swile (12,5 € per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
  • Work's council benefits (Leeto)
  • Social and green committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English and French classes, and over 155000 courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
  • Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
  • ...and more!
  • Meet us!

  • A first video interview with our HR Team (30 minutes)
  • A second video interview with some people from the User Research Team (1H)
  • A live case study (1H30)
  • A last video interview with our UX Director (30min)
  • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

    Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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