Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships to empower businesses and expand in a fast-changing digital world. Brevo makes it simple and accessible for businesses to grow their customer relationships with intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.
As a proud B Corp certified company, we are committed not only to performance but also to purpose—meeting high standards of social and environmental impact.
We are a rapidly growing team of more than 800+ employees, representing over 67 nationalities spread across eight offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, Vienna, and Toronto.
At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.
At Brevo we serve more than 500,000 clients in 6 different languages all over the world.
As a Tech Support Analyst, you’ll be responsible for making sure they get the best help possible when they face technical challenges.
As Tech Support Analyst, you will:
Analyse and fix technical issues reported by the Customer Care Team (Level 1)Set and monitor the SLAs (response time, quality of the answers, etc)Provide the right tools and create a process to ensure the best quality tech supportWork with the Technical Managers and the Product Owners to categorise and prioritise the tech ticketsWork with the tech team to track the status of product fixes and feature requests, and provide consolidated updates to the customersActively work with the other Tech Support Team members, discuss the feedback and drive improvements in the current processWhat will contribute to your success:
Minimum 2 years of experience in Tech Support/L2 profileAbility to read and understand code in any programming language, along with hands-on experience using GitKnowledge about API methods (GET/POST/PUT/DELETE) and HTTP response codes (2XX, 4XX, 5XX)Knowledge of Databases (MySQL/MSSQL/Oracle, MongoDB would be preferred)Knowledge of JSON/XML, Good to know any monitoring toolKnowledge of any web developer tool (Inspect Element)Knowledge of basic terminal commands (like cd, grep, cat, mv, rm, etc)Empathy for our clients and owners in solving their issuesExcellence in bug troubleshooting, KPIs and SLA managementExcellent communication skillsInterview Process:
Round 1 - HR Screening (15 mins)Round 2 - Technical Interview (60 mins) Round 3 - Hiring Manager Interview (45-60 mins)Round 4 - HR round (30 mins)What we offer:
A unique opportunity to join an international and collaborative startup environment in a hyper-growth contextHybrid working with 2 days of work from home.The chance to grow your professional and technical skills, with actual room for career progressionA modern office in a central location with free fruits and drinks, and a lot of fun activitiesExcellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more.1.4 times your day salary if you're working on any week off or holiday due to critical tasks or issuesAn umbrella of leaves and holidaysBudget to support your workspace at homeMedical insurance of INR 10 lakh is borne by the company.An employee-friendly compensation structure that includes tax-saving optional components, where the employee can save extra taxBi-annual global company offsite; inter-office trips.Virtual Festival and Birthday celebrations, Team parties, and team-building outings.Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.