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Brevo
Brevo

CSM - Customer Success Manager Team Lead French

Permanent contract
Paris
A few days at home
Salary: Not specified

Brevo
Brevo

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The position

Job description

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships to empower businesses and expand in a fast-changing digital world. Brevo makes it simple and accessible for businesses to grow their customer relationships with intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

We are a rapidly growing team of more than 800+ employees, representing over 67 nationalities spread across 9 offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York, and Toronto.

At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.

As a Customer Success Team Leader, you will train, coach, and mentor a team of Customer Success Managers, being responsible for the team portfolio and results.

As a Team lead Customer Success Manager, you will:

  • Recruit, coach, and grow a highly performing CSM team
  • Establish clear retention goals and process milestones for the client and the team to work toward
  • Strategically plan the management of the accounts with each member of the team
  • Own and drive the overall achievement of your team book of business KPIs (growth and renewals)
  • Collaborate internally with Customer Experience, Sales, Product, Finance and Operations
  • Build strong relationships with clients, understanding their business needs and objectives and act as an escalation point 

    • What will contribute to your success:

  • You have at least 2 years of experience leading a Customer Success team
  • You have experience in people and organization management 
  • You are empathic and care about your team and customers
  • You are proactive and a real problem solver (we love creative solutions)
  • You are curious, eager to learn, and have great adaptability to change
  • You have great Interpersonal and communication skills

    • What will offer :

  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
  • Meal vouchers - Swile (12,5 € per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
  • Work's council benefits (Leeto)
  • Social and green committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English and French classes, and over 155000 courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
  • ...and more!

    • Meet us!

  • First call with the Talent Acquisition team
  • Second interview with the TL CSM FR
  • Use case with the Head of CSM FR and the Customer Success Director
  • Last interview with CSM Team Lead

    • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

    Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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