CSM - Customer Success Associate - German / English (Hybrid/Remote Policy)

Permanent contract
Berlin
Salary: Not specified
A few days at home
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Brevo
Brevo

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The position

Job description

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

Brevo’s revenue through traffic, leads, and sales by implementing an effective sales strategy and maintaining good rapport with our clients.

As a Customer Success Manager, you will:

  • Manage a portfolio of new and existing clients from onboarding to renewal in a scalable manner
  • Collaborate closely with all departments on a day-to-day basis to help your customers reach their objectives
  • Educate your client by delivering demo and training
  • Manage renewals, upsell and cross-sell
  • Be the voice of the customer to the Brevo Product team
  • Drive regular cadence with customers to share results & actionable items
  • Identify and manage development and growth opportunities within the portfolio
  • Adopt a data-driven approach in the management of your portfolio to identify and manage development and growth opportunities
  • What will contribute to your success:

  • You have a Customer-centric focus
  • Strong ability to understand, manage and drive customers' needs and marketing strategy
  • Excellent presentation and communication skills
  • Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
  • Proactive, autonomous, and efficient
  • You are Data-driven and a Team Player
  • Excellent presentation and communication skills in German and English (C1/C2)
  • Experience in CRM or as a CSM in a Martech company is a plus
  • What we offer you:

  • Brevo offers an Ownership Plan which is inspired by ESOP or stock programs. This way you will participate in the event of financial success with a considerable bonus.
  • Fully paid Urban Sports Club M Membership.
  • Budget to subsidize various expenses for your Lunch, Internet and more.
  • Budget to support your workspace at home.
  • Language learning with Babbel app!
  • Subsidized BVG ticket for public transportation.
  • 30 days of vacation
  • Second parent leave: 1 month of fully paid leave.
  • Office Library (we also order relevant Books for your Role).
  • Global company offsite and inter-office trips.
  • A modern and very cool Office with kicker table and table tennis.
  • 3 Days Home Office - only if you are based in Berlin.
  • Free fruits & drinks.
  • Pizza Wednesday, Monthly breakfast & many events and fun activities.
  • Learning & development opportunities.
  • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

    Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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