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Consumer Experience Design Lead

Permanent contract
Gentilly
Salary: Not specified
No remote work

Sanofi
Sanofi

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The position

Job description

Consumer Experience (CX) Design Lead, will partake and drive to realize the vision and responsibility of providing the world-class user experiences and leading product design delivery globally for Sanofi products and ecosystem. You will partner with Product and Engineering teams to develop amazing user experiences. In this role, you will play a key strategic role in helping drive the future of Sanofi CX. You will collaborate with research, product, and engineering partners across the organization to build consumer-focused design solutions at scale while cultivating a culture of user-centric design. You must be responsive, flexible, and able to succeed within an open and collaborative peer environment. You must be able to lead projects forward in the face of ambiguity. Top notch Product Design skills/capabilities, Human-Centered Design process and methodologies, a must.

Responsibilities

  • Fluency and experience in the design thinking process
  • Drive the unified user experience in collaboration with colleagues, business and technology leaders; respond to organizational changes as they occur
  •  Experience providing key contributions to innovative, successful products. Lead all phases of Product Design work: distilling research, design ideation, prototyping, final spec design, and implementation
  • Additional design skills in related fields, including filmmaking, motion design, multimedia design is a plus

  • Make tough calls around priorities and stand for quality when products are not ready to ship
  • Contribute to detailed project planning, budgeting, and team capacity planning in collaboration with cross-functional groups
  • Contribute to strategic roadmaps with cross-functional leadership and manage multiple complex schedules to on-time delivery
  • Integrate Design within the Consumer Experience and digital development process and be an advocate for Human-centered design within Digital, partner organizations and stakeholder groups 
  • Collaborate with key stakeholders to define product design and experience for Sanofi Digital including continual improvement and innovation

  • Drive operational and execution excellence, while leading creative and holistic thinking at scale across diverse product releases, platforms
  • Ensure Design brings the best creative thinking to the product/business/customer with consistency and within committed timeframes
  • Work closely with direct and indirect team members to define, document and maintain our overall user experience strategy, rollout, and maintenance for Sanofi products and digital solutions
  • Lead, evangelize and share best practices in striving to achieve “Sanofi One Experience and Design”

  • Define and apply user-centric design measurement criteria and test to ensure the User Experience delivers positive results

  • Drive and document product design standards and patterns across products systemically

  • Collaborate with team on process improvements and tool implementation to support those processes.

  • Develop, implement, and shepherd continuous customer relationships and UX and Design opportunities

  • Excellent communication, presentation, and interpersonal skills - ability to communicate effectively with a global enterprise organization. Can flex and adapt to audiences at all levels and across stakeholders/partners

Key Qualifications  

  • Bachelor's degree or equivalent work experience in Design, HCI or related field. Master’s degree in relevant field a plus 

  • 10+ years of experience creating strategy and designing products.

  • Familiarity with pharma/health technology is a plus.

  • Mastery of design and prototyping tools such as Figma, Miro, Adobe creative suite and other design tools

  • Expert knowledge and experience with Design Systems and all various platforms human interface guidelines: iOS, Android, LMS and connected platforms Ability to lead and manage multiple projects and an ability to prioritize and organize to meet tasks and deadlines Experience sketching, concept creation and wireframing, producing IA, sitemaps and user flows, with tap able/clickable rapid design prototypes Deep understanding of web technologies such HTML, CSS and JavaScript Excellent verbal and written communication skills with Excellent communication skills with the ability to listen, articulate positions, and advocate designs. Must be a vibrant and engaging communicator who can present concepts and ideas to all levels of the company

  • Advanced Product Design skills and Human-Centered design methods in practice that meet user needs and business goals 

  • Demonstrated ability to navigate complex problems in developing holistic solutions for product and its UX ecosystems

  • Dynamic design portfolio that shows your design process, and shipped products is a must 

  • Experience with iterative design sprints and lean, Agile development processDesired traits 

  • Strong attention and precision to detail, especially in crafting the ideas, education across different functional teams and following through with successful execution. 
  • You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation. 
  • You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company.
  • You have an intellectual curiosity that inspires others around you.

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

As part of its diversity commitment, Sanofi is welcoming and integrating people with disabilities.

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