Be the primary point of contact to the customer and respond to all customers requests related to spares orders & quotes
- Ensure the request and receipt of a customer order
- Hold the order review to ensure compliance of the elements mentioned in the order
- Establish quotes
- Enter orders in the ERP system (“Enterprise Resource Planning”) and send order acknowledgements
- Process and track free orders
- Coordinate and track AOG requests
- Ask customers for information to open a customer account
- Represent the company and the department if necessary at events (reception during visits customer, fairs)
- Apply the process and work instructions related to its field of activity and use the requested tools.
- Propose alternative equipment when customer's request cannot be fulfills and suggest additional PN.
- Develop business relationship with customers by conducting on site visit, participating in performances reviews and regular phone call for order book review.
- Proactively ensure order book management, analyze and communicate to OOR customers (“Open Order Report”)
- Monitor backlog and on time delivery to proactively inform Customers of any deviation
- Help the sales or program manager in the follow-up of customer orders.
- Negotiate customer CRD (Customer Requested Date) when on time delivery is not possible
- Solve and prevent customer claims in a timely manner
- Coordinate and track RMA (return material authorization) requests
- Answer customer queries on deliveries
- Ensure the back up (replacement) of a person in his department
- Follow and improve KPI
- Coordinate exchanges of collection requests between accounting and customers
- Participate in the service continuous improvement actions
- Answers other duties as required per your manager
- Make easy to work with Safran Seats

Work Experience/Technical Knowledge: • (Acquired through previous jobs, assignments, responsibilities, etc. including language capabilities.) i.e.:
• With a High School Diplima, an additional two (2) years of experience in a customer related area or proven ability to work well with customers required.
• With the Associates degree, an additional one (1) year of experience in a customer related area or proven ability to work well with customers required

Professional Skills:
• (Ability to use the knowledge and/or the experience in the job) i.e.:
• Must be proficient in the operation of office computers.
• Must have basic level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).
• Must be able to work extended hours as needed.
• Must have the ability to generate written communication and to operate required office equipment.
• Ability to read and review written communication.
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
Behavioral Skills:
• Must have ability to efficiently perform multiple tasks simultaneously.
• Must be able to interface with all departments within the company, as well as multi-cultural outside customers.
• Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Must have the ability to make clear concise decisions to assist the customers needs that is consistent with available facts, constraints, and probable consequences.
• Ability to adapt to change in processes and offer cricital thinking of ways to improve
• Customer Focus: Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.