Full-time Customer Support Technician II helping Safran Trusted 4D customers with installation/operation/troubleshooting network time servers, White Rabbit distribution devices, bus-level timing boards, and other Safran Trusted 4D equipment (https://safran-navigation-timing.com/solution/timing-and-synchronization).

• Team player who desires opportunity for growth.
• Technical knowledge in datacenters and networking- ethernet, routers and switches, servers, SNMP, fiber optics, etc.
• Experience with wireless communication systems- receivers, transmitters, RF propagation, modulation, etc.
• Knowledge of software systems, Linux, Windows, Python, software version control and testing
• Experience with CRM Systems, such as SalesForce, Zendesk and/or WhatsApp Gold.
• Strong customer facing skills, verbal and written.
• Ability to work independently and collaboratively with a cross-functional team.
• Strong oral and written communication skills to deliver detailed technical information.
• Experience handling difficult customer situations.
• Ability to listen, analyze and then act.
• 3 to 7 years of experience in a direct customer-facing role.
• Minimum 3 years supporting customers with technical issues
• Training and operational experience with technical systems