🔥- A French company 🇫🇷 based in Paris, specializing in telecommunications, is looking for a professional passionate about customer relations and possessing excellent communication skills to join our team as a Client Relationship Manager through our partner AMS Algeria. If you are motivated to contribute to the success of a growing company in the communications sector, this opportunity is for you!

👉🏾 - Responsibilities:
📎 - Oversee end-to-end management of technical incidents via phone support.
📎 - Quickly resolve technical issues by collaborating with cross-functional teams.
📎 - Analyze customer needs and propose effective solutions to meet their expectations.
📎 - Ensure service level compliance (SLA) in all customer interactions.
📎 - Clearly communicate technical information to various audiences.
📎 - Efficiently manage tickets, prioritizing them based on urgency and impact.
📎 - Collaborate with internal teams to escalate and resolve high-priority issues.
📎 - Answer phone calls via our interactive voice response system.

👉🏾 - Manage requests via Zendesk:
📎 - Use Zendesk to manage all customer interactions.
📎 - Ensure rigorous follow-up on requests, respecting response times and ensuring quality exchanges.

💥- This position is for you if:
👉🏾 - You have previous experience in customer service and/or sales.
👉🏾 - You are always attentive, doing your best to understand customer needs and respond creatively.
👉🏾 - You know how to offer personalized advice to get the best results and are constantly looking for ways to improve to ensure a satisfactory experience.
👉🏾 - You are proficient in essential office tools.
👉🏾 - You have an interest in digital technologies.
👉🏾 - You are persistent and meticulous in project management.
👉🏾 - You are thorough in customer follow-up.