Company Description

Quantum Surgical is a medical robotics company committed to developing tomorrow’s healthcare. It aims to set new standards in cancer treatment by allowing more patients to benefit from innovative, targeted and less invasive treatments.

Co-founded in 2017 by Bertin Nahum and supported by a management team experienced in medical robotics, the team includes more than 140 employees across Europe and the United States and continues to grow internationally.

Job Description

As Network Support Specialist you will be a part of Quantum Global Customer Support Team.

You will be mainly responsible for supporting successful network integration between the company’s products and customer Imaging Diagnostics systems plus PACS. will also provide post installation support to customers, field service engineers, and clinical specialists.

You will be required to conduct customer-facing engagements both on-site and remotely, while also being a strong technical presence in potentially high-stress situations.

You will play a pivotal role in pre-sale consulting by supporting the Capital and Clinical Sales teams.

You will actively cooperate on develop/deliver training and support to overseas Technical Services personnel as well as develop technical documentation and operational metrics/KPIs.

Your missions will be the following:

• Complete training in area of responsibility within allowed time-period. Training is required for changes in existing policies & procedures, for new assignments & for implementation of new policies & procedures.

• Coordinate with Sales/Clinical, customer resources, and Field Service engineers on go-live date.

• Identify trends/customer requests/complaints.

• Leverage FSEs for onsite troubleshooting and manage work order documentation for system installs and repairs.

• Support commercial team on special projects and assignments as directed by management.

• Engaging client IT resources directly to facilitate network installations leveraging the PACS, DICOM, and TCP/IP protocols.

• Own and facilitate rapid completion of new site IT intake questionnaires.

• Researching and identifying success factors to effectively manage connectivity engagements with customers while optimizing internal resource utilization.

• Working closely with internal resources as needed to develop and deploy necessary training and technical documentation.

• Lifecycle management, and procurement of software and hardware assets.

• Identification, and implementation of industry standards and solutions as appropriate.

• Serve as a ‘Design for serviceability and escalation liaison’ with the R&D team.

• Proactively identifying, recommending and/or implementing process improvements and departmental efficiencies.

• Cooperate actively during Internal and External quality audits as required.

In this role, you will have to travel to client sites for installations and support as required.

Profile

Required

• You hold an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.

• You have a proven experience working within healthcare IT environments, with specific knowledge of PACS and DICOM standards.

• You have a strong understanding of networking principles and protocols, particularly TCP/IP, DNS, DHCP, and VPN configurations.

• You are proficient with network troubleshooting tools and software.

• You are familiar with various operating systems (Windows, Linux).

• You have excellent problem-solving abilities, strong communication skills.

• You are meticulous with attention to detail.

• You have the capacity to work independently or as part of a team in demanding clinical settings.

Nice to have

• You hold relevant certifications (e.g., CompTIA Network+, Cisco Certified Network Associate (CCNA)).

• You have an experience with various medical imaging modalities.

• You have clinical aptitude to support procedural-based workflow that the software supports.

• You have aptitude to support commercial partners in FAQ & troubleshooting content for both internal and external stakeholders.

Working at Quantum Surgical means:

• Joining a talented, dynamic and multicultural team whilst being part of the technological and human adventure of a company in full evolution.

• Sharing our culture of innovation, team spirit and result-oriented.

• Taking up technical challenges.

• Benefiting from a competitive compensation.

Our hiring process:

1. Screening interview (Teams visio) – HR – 30/45 minutes

2. Technical interview (Teams visio) – Manager of Technical Support – 30/45 minutes

3. Final interview in our offices – VP of Customer Services – 1h/1h30

Diversity is one of our strong beliefs. We therefore carefully study every application without any consideration that could be related to either physical or moral characteristics.

The salary range mentioned in this job offer includes both fixed and variable components.

Website: https://quantumsurgical.com/

Quantum Surgical video: https://www.youtube.com/watch?v=mZmC3-KcrtM