Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

Step into a high‑impact role where you’ll shape exceptional customer experiences from day one. As an Implementation Specialist at Parcel Pending by Quadient, you’ll guide clients through a smooth, engaging launch journey—configuring portals, coordinating communications, managing data migrations, and showcasing the power of our industry‑leading solutions. You’ll blend customer‑facing excellence with technical savvy, using tools like Salesforce and TalkDesk to keep launches on track while delivering a polished, professional onboarding experience.

In this dynamic, cross‑functional role, you’ll partner closely with teams across Field Service, IT, Engineering, Operations, and Customer Success to troubleshoot challenges, champion process improvements, and ensure every customer is set up for success. If you’re organized, detail‑driven, proactive, and passionate about creating seamless customer journeys, this is your opportunity to make an immediate impact while bringing Parcel Pending’s culture, vision, and innovation to life.

Your role in our future:

• Lead customers through a smooth launch experience by managing communications, demonstrations, readiness checks, and onboarding support across phone, email, and web meetings.
• Configure customer portals, prepare welcome materials, coordinate registration workflows, and execute data migrations.
• Track and manage all launch activities using Salesforce and TalkDesk to ensure accuracy, consistency, and on‑time delivery.
• Collaborate closely with cross‑functional teams to resolve challenges, support escalations, document issues, and continuously improve implementation processes.
• Serve as a product ambassador by staying current on Parcel Pending by Quadient solutions, advocating for customers, and contributing to company goals, culture, and team success.

Your profile:

• Strong written and verbal communication skills with a polished, customer‑facing approach
• Highly organized and detail‑oriented, with the ability to manage multiple priorities independently
• Resourceful problem‑solver who takes initiative and stays proactive
• Solid technical aptitude and comfort learning new systems and tools
• Effective at managing time, tasks, and resources with minimal oversight
• Prior client-facing or customer support experience preferred

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. 

​​Help shape the future of customer communications. Apply now.​ 

#LI-NB1

Additional Information

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.