We are looking for an amazing Account Manager Intern to join our Community Care Team in late 2023/early 2024 for our client around the world. This position has a permanent contract opportunity at the end of the internship.

The Community Care team is in charge of bringing support, training and inspiration to our customers and users. Your goal is to help our users reach their goals; who are either running for elections, running public consultations, getting more engagement for their awareness campaigns, nonprofit organization, etc.

It is a fascinating position as you work closely with the Sales/Marketing teams to align on strategies, processes, and operations regarding upsell opportunities. You also collaborate continuously with Product to identify & act on product improvement opportunities.

Your Missions:

Day-to-day care

• Get in touch with new customers to help onboard them on the platform

• Understand their goals and provide them with the right content to help them grow

• Reply as fast as possible to level #1 support tickets from our clients

• Provide account management support to political accounts, nonprofit organizations or enterprise clients

• Provide training and strategic guidance to customers using the platform

Create meaningful content for the community

• Drive programs and initiatives to improve engagement such as organize webinars on topics such as data & politics, citizen engagement, digital organizing in English.

• Create content (articles, videos) to help our customers find the answer to most of their questions and help scale the support system for our clients

Improve our processes & product

• Drive customer outcomes, product adoption and customer experience for the customers you look after.

• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Maintain churn to minimum and support new business growth. Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate

• You participate to improve and set the overall vision and strategic plan for the Customer Care organization

You will be accountable for:

• the speed with which you manage to solve customer issues,

• the ability to reduce the ratio of support requests per users by educating them to be autonomous,

• the satisfaction of the users you look after,

• the energy you develop to drive programs, content and initiatives to improve customer engagement.

You will have a great opportunity to:

• Be trained on the amazing Qomon product and politics/nonprofit and tech related topics,

• Work with our Product, Sales, Marketing teams to proactively improve our application, content and self-help platforms,

• Be involved in the development and improvement of this growing team,

• Work on a fascinating topic: politics/nonprofit, data and tech.

This job is tailored for you if …🏄

• You love digital and tech tools and want to become an expert of a product,

• You have excellent writing and speaking skills in English. Any other language is a plus,

• You are methodic, problem solver and possess a customer-obsessed mindset -putting the customer’s experience first,

• You are a strong relationship builder,

• You like to build things and organize projects,

• You like to learn new things and are not afraid of deep diving into things,

• You have an international profile.

What we have to offer 🎁

🗣️ Join a team in a hand-on and international environment
🏢 Paris office in “Le Marais”
🏢 Bordeaux office in “Saint Michel”
🫂 Take part in a small team with a huge ambition
🔥 Freedom to act and to develop your skills within an experienced & growing team
🚄 Regular team offsites every quarter to stay trained and aligned (but also have fun) (les “100 jours”)
🚉 50% coverage of your transport tickets
🏠 Possibility of remote
📱 Product first team with huge ambitions in an incredible momentum
🅱️ Qomon is certified B-corp. Certified B Corporations are a new kind of business that balances purpose and profit.

No previous experience necessary. Just a willingness to learn and blossom 🌸

Subject to change

Stage 1: Submit application form 😻
Stage 2: 20 min screening call with Helen (Key Account Manager)
Stage 3: A longer interview (Interview, demo of the platform, meeting with potential coworkers). The interview is about you, the job, the culture of the company and the vision to make sure we have a good fit.
Stage 4: You should hear back within a week of the longer interview

That’s it!