Project/Customer Success Manager – Global Content Solutions

Job summary
Fixed-term / Temporary
Amsterdam
Occasional remote
Salary: €40K to 45K
Starting date: September 09, 2025
Experience: > 4 years
Education: BAC+3
Skills & expertise
Project management
Relationship building
Collaboration and teamwork
Problem-solving skills
Training and development
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Powerling
Powerling

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Questions and answers about the job

The position

Job description

As a Project Manager, you will act as the main point of contact for assigned clients, ensuring smooth delivery of projects while driving client satisfaction and long-term partnerships. You will collaborate closely with our Technical Writing & Localization teams, translating client needs into solutions and ensuring successful execution. We are looking for someone who is tech-savvy, AI-curious, and eager to solve complex challenges with smart, scalable solutions.

Key Responsibilities

  • Own the relationship with assigned clients, serving as their trusted partner.
  • Manage the full project lifecycle: scoping, planning, scheduling, budgeting, and delivery.
  • Coordinate with internal teams (Technical Writing, Localization, Engineering) to ensure quality outcomes.
  • Proactively identify client needs and opportunities for process or service improvements.
  • Explore and apply AI-driven workflows and emerging technologies to enhance efficiency and client value.
  • Track KPIs and report on project performance, ensuring on-time, on-budget delivery.
  • Support business growth by nurturing client relationships and driving upsell/cross-sell opportunities.
  • Contribute to knowledge-sharing and process optimization within the PM team.

What We Offer

  • A dynamic and international work environment.
  • Opportunity to work with global clients in a growing, tech-driven sector.
  • Hybrid working setup with offices in Utrecht / Amsterdam.
  • Professional growth, innovation projects, and training opportunities.
  • Competitive compensation and benefits package.

Preferred experience

  • Drivers license
  • 3+ years of Project Management experience in localization, content, or related industries.
  • Strong customer success orientation with excellent relationship-building skills.
  • Proven ability to manage multiple projects and stakeholders simultaneously.
  • Native/fluent Dutch and English; French is an advantage.
  • Strong communication, problem-solving, and organizational skills.
  • Tech-savvy and curious about how AI and digital solutions can optimize workflows.
  • Familiarity with localization tools, CMS, or workflow automation platforms is a plus.

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