Ideal for a end-of-study internship or a gap year, we are looking for a motivated, passionate and resilient person with excellent people skills to join pony.
As a member of the customer success team, your responsibility will be to help our users with problems they encounter with pony service.

What you will be doing :

• Respond quickly and efficiently to our users’ requests via chat, email and phone
• Find a satisfying solution in difficult situations
• Be the voice of our customer : identify and escalate recurring problems and user feedback to the relevant teams
• Assist in the management of our third-party provider

• You have a awesome people skills and you can make a disappointed user smile again
• You are empathetic but can be firm
• You are fluent in French (both spoken and written) and comfortable in English
• You are confident on the phone and like to make calls
• You are driven, with a super high energy and you want to help as many users as possible every day
• You are a fast learner and you can be autonomous