PlayPlay is the video creation platform that enables marketing and communication teams to turn any message into a memorable video.
Since 2017, PlayPlay has been growing exponentially:
2500+ large and mid-sized companies across the globe (including two-thirds of the CAC40)
230+ employees in Paris, New York and Berlin;
65 M$ raised (series A and B);
Member of the French Tech 120 and recently ranked #26 in the Top100 rising B2B Scale-up in Europe by Sifted!
PlayPlay is the company for you if you want to:
- Join a hyper-growth scale-up that allows you to invest in multiple projects and benefit from rapid evolution opportunities 🌱
- Work on a product loved by our customers (68+ NPS) and in constant improvement 🚀
- Learn from great colleagues in a positive work environment that thrives on ambition, drive, humility, transparency, and teamwork (our 4.8/5 rating on Glassdoor is proof of that!) 🤝
- Enjoy activities organized by the Happiness team (Music Quizzes, concerts, seminars, etc.) 🎉
- Work in a hybrid model remote/office and have additional four weeks of full-remote per year (overseas is allowed in any country with a time difference of 3 hours or less) 💻
We are backed by investors such as Insight Partners (HubSpot, Twitter), Balderton (Revolut, Aircall) and Point9 (Loom, Zendesk) who are helping us become the global leader in video creation. And to achieve this, we are looking for the best talent in the market!
Read more about "The 100 good reasons to join PlayPlay":
In French https://bit.ly/3OsuHdX
In English https://bit.ly/3O88yBO
In German https://bit.ly/3Qqt0Q5
To begin 2022 in style, PlayPlay is launching its first US office in New York City. This role is focused on the US market.
As a Senior Customer Success Manager, you will join the US Customer Success team at PlayPlay. This role is a unique opportunity to be a part of the founding team in the US.
Your main task will be to ease PlayPlay's adoption and usage. You will be onboard, engage and continuously follow a strategic portfolio of customers. You will be in charge of maximizing customers's satisfaction and help them make the most out of PlayPlay in order to lower our churn rate as much as possible.
We’re looking for someone with Customer Success experience on the US market, an entrepreneurial mindset, ambition to open a new market, and an interest in the video industry.
Please no that this role requires to be able to come on-site 3 days a week in our NYC office.
Our address: 154 W 14th St, New York, NY 10011, United States
MISSIONS 💪
Handle a strategic customer portfolio
Help your customers in their content strategy
Work on side projects
Be the voice of the Customer for the US Market
REQUIREMENTS
ABOUT YOU
WHAT WE OFFER
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