Planon, part of Schneider Electric, is growing steadily in Belgium, with a broad portfolio of public and private organisations using our solutions, including cities, provinces, universities, government agencies and large enterprises.

As Account Manager, you manage a mixed portfolio of public and private sector clients across Belgium. Your focus is on strengthening relationships, restoring trust where needed, driving renewals, and expanding recurring revenue through deeper adoption and growth within existing accounts.

Key responsibilities

• Build and grow long-term relationships with public sector organisations such as cities, provinces and government bodies, as well as selected private sector clients.
• Drive renewals and identify opportunities for growth, broader departmental use, or process improvements, supporting alignment around the Planon roadmap.
• Drive structured follow-up and clear communication to boost satisfaction and adoption.
• Navigate multi-department and multi-stakeholder environments to ensure successful implementation and broad adoption.
• Organise review meetings, steering committees, and on-site visits to maintain trust, monitor progress, and sustain momentum.

You are comfortable operating in complex environments and understand how both public and private sector organisations function in Belgium. You are resilient, pragmatic and relationship-driven, able to balance customer needs with internal realities while maintaining a positive, constructive mindset.

Your profile:

• Experience in account management, ideally with exposure to public sector organisations and/or complex private sector clients.
• Background in enterprise software, SaaS, ERP, IWMS or other complex B2B solutions.
• Strong ability to collaborate across multiple departments and engage stakeholders at different levels.
• A structured, proactive mindset with high ownership and the ability to manage long decision cycles.
• Excellent communication and presentation skills, with the ability to clearly convey value to technical and non-technical stakeholders.
• Native or Fluent in Dutch, with sufficient English for internal coordination. French is deemed a plus