E-Commerce Manager Western Europe – Trade & Content (FR / ES / PT websites)

About the role

We are looking for an experienced E-Commerce Manager to lead the trading activity (content & promotions) across our three key European Pandora.net websites (France, Spain and Portugal). You will be responsible for driving commercial performance, optimising the customer journey and managing a multicultural team to accelerate the growth of platforms that have consistently expanded year after year.

This role requires a strong blend of commercial mindset and people leadership — someone able to analyse performance, define strategy and mobilise teams to execute flawlessly.

Key Responsibilities:

Commercial & Trading Performance

• Own the online trading calendar across FR / ES / PT
• Drive revenue, conversion rate, AOV and margin growth
• Define promotional strategy (campaigns, offers, launches)
• Optimise site merchandising and customer journey
• Ensure local relevance while maintaining global brand consistency
• Monitor KPIs daily and react quickly to performance trends
• Collaborate with Brand Marketing, Merchandising, CRM and Media teams to maximise impact

Content & Experience

• Lead homepage, category and product storytelling strategy
• Ensure high-quality execution of campaigns and product launches
• Continuously improve UX and commercial visibility of key products
• Collaborate in the optimisation of content performance through A/B testing and personalisation

Tools & Personalisation

• Manage and leverage:
• SFCC (Salesforce Commerce Cloud)
• Amplience (CMS / content delivery)
• Bloomreach (search & merchandising)
• Identify optimisation opportunities and collaborate on improvements implementations.

Leadership & Collaboration

• Manage and develop a multicultural eCommerce team
• Create clear priorities and empower local ecom specialists
• Foster a performance-driven and test-and-learn culture
• Coordinate agencies and cross-functional stakeholders
• Collaborate with Global and other clusters counterparts.

Profile description:

Your Profile: 

Experience

• 8–10 years in eCommerce / Digital Trading
• Proven track record managing multi-country websites
• Experience leading multicultural teams
• Strong commercial ownership and revenue accountability

Technical & Analytical Skills

• Hands-on experience with SFCC, Amplience, Bloomreach
• Strong understanding of merchandising, CRO and personalisation
• Data-driven decision maker (KPIs, testing)
• Comfortable working with analytics and performance reports

Leadership & Soft Skills

• Strong manager and team motivator
• Highly organised and able to prioritise
• Entrepreneurial mindset and proactive problem solver
• Able to balance strategic vision and operational execution

Languages

• Fluent English required
• French and Spanish strongly preferred