Within your #OneTeam

We are looking for a Keepbiz customer support representative for our Customer Services department, which provides advice, support, and solutions to our customers.

Your main responsibilities
• Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
• Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
• Keeping customers updated about the status of their opened requests and the resolution for the same
• Offering after-sale support - order tracking and payment follow up when needed
• Participating in different missions with the team, helping support customer loyalty programs


• This position will require shift work on weekends and/or nights


• A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

• Proficiency in Portuguese, English and Spanish
• Time management and prioritization are your forte
• Customer centred
• You like to help and having a positive impact on people you offer support to
• Having the opportunity to work in an international environment is important to you

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C’est l’occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-être recontacter pour une autre opportunité.

Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams!
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