POURQUOI NOUS RECRUTONS ?

We are hiring to enhance our capacity to provide timely and effective IT support in a fully cloud-based, SaaS-heavy environment.
We’re looking for an IT technician with a good service mindset and an appetite for continuous improvement.**

YOUR MISSIONS :**

• Provide first-level technical support to employees for hardware (Mac) and software issues (mainly Saas) through ticket — around 5–10 tickets/day

• Install, configure, and maintain computer hardware, operating systems, and applications

• Manage user accounts and permissions in various systems (e.g., Google Workspace, internal tools)

• Maintain accurate inventory records of IT assets

• Onboard new employees

• Contributing to process improvement and documentation (e.g., updating and writing internal procedures on Notion)

Note: As a remote-first company, we don’t require IT support to handle physical devices (like keyboards, mice, etc.) — this is delegated to our Facilities team to streamline logistics and allow you to focus on value-added IT tasks.

YOUR FUTURE TEAM

You will report to Serge Ohl, Platform & IT manager.
You’ll join a small and supportive team currently composed of a SaaS Specialist.

• Experience in IT support

• Knowledge about operating system ideally macOS (or Windows, with a willingness to learn macOS)

• Proficiency in managing user accounts and permissions in SaaS platforms

• Knowledge of Jamf will be a plus

• Problem-solving: Ability to diagnose and resolve technical issues efficiently and independently.

• Communication: Excellent verbal and written communication skills to clearly explain technical concepts to non-technical users and document solutions.

• Customer Service Orientation: A strong desire to assist users and provide a positive support experience.

• Adaptability: Capacity to learn new technologies quickly and adapt to evolving IT environments.

• Teamwork: Ability to collaborate effectively with team members and other departments.

• Fluency in French (C1 minimum) and English (B2 minimum) — you’ll collaborate with teammates in the US regularly

• HR Prequalification (30 mins) with a member of the HR team

• Manager Interview (30-45min) with Serge, Platform & IT manager.

• Technical interview (1 hour) with Charles, Saas Specialist

• Professional References: At the end of the process, we may request professional references if necessary.