As part of our growth, we are looking for our next Training Manager in Customer Support.

Reporting to Coralie, Head of Quality at Onepilot, you will join the team responsible for remotely training our agents working on a freelance basis, based on a defined scope and set objectives.

Your main responsibilities will include:

• Contributing to the design of client training programs in line with the defined action plan,

• Supporting the skills development of our agents,

• Regularly familiarizing yourself with new content and techniques,

• Contributing to the evolution of tools and teaching methods,

• Ensuring compliance with client procedures and the quality of services delivered.

• Supporting the Ops Team during the onboarding phase of a new client

• You hold a higher education degree (minimum Bachelor’s level) and have you have a successful experience in the customer service industry.

• Good knowledge of ticketing/phoning tools & back office is a plus.

• You speak both French and English fluently.

• Your interpersonal skills, sense of pedagogy, and thoroughness, combined with your adaptability, are key assets for succeeding in this role.

• Proficiency in computer tools is essential.

👉 First call to discuss the role & your motivation

👉 Case study (take approximately 1h to prepare)

👉 Interview with Coralie, Head of Quality

👉 Final interview with one of Onepilot team member

We’re committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, experiences, and identities.