The team you';ll be working with:

An exciting opportunity has arisen for an MS Dynamics 365 (CRM / Customer Engagement) and Power Platform Functional Consultant to join our Microsoft Business Apps Practice, the top UK Dynamics practice in Government and growing across a range of industries. If you have a strong Dynamics 365 background, we can provide an excellent platform to develop your career in order for you to help our clients tackle some of their biggest challenges. As a Functional Consultant, you will be integral to the delivery of enterprise-level client projects, working within verticals including Public Services, Automotive, Insurance and many more.

The role is flexible around location but there will be periods where you are required to work on client sites within the UK.

What you';ll be doing:

Working with business and technical stakeholders to lead future product direction and technology capability, helping our customers to better exploit the technologies available to them to achieve true success within their business

Design, delivery and governance of industry leading end-to-end technical solutions using Dynamics 365 and the wider Microsoft stack, from inception through to successful completion using the latest technologies

Promoting and facilitating coordination of all technical streams within a programme to achieve the successful delivery of an integrated solution, including leading the projects delivery team

Collaborate with business stakeholders to demonstrate the capabilities of Dynamics and help shape business requirements.

Applying deep functional knowledge of the entire Dynamics 365 Customer Engagement suite, particularly Dynamics 365 for Customer Service and Dynamics 365 for Sales

Configure and implement best-practice low-code solutions.

Working as part of consultancy projects and within high-performing, collaborative teams

Support practice development activities 

Participate in pre-sales activities

The Person

• Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users and author high quality design documentation.
• 5+ years relevant experience as a functional consultant / architect for Dynamics 365 Customer Engagement
• Highly proficient in designing and deploying Dynamics 365, with experience of all configuration and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities.
• Skilled at explaining and presenting both solutions and rationale for decision making to a technical and non-technical audience via documentation and presentations.
• Full project life cycle delivery experience - including pre-sales, estimation, proposal & bid writing, project and team management
• UK residency or UK national to support eligibility for security clearances which may be required during the course of your work.  
• Able to take a hands on-approach

What experience you';ll bring:

• Dynamics 365 Customer Engagement
• Dynamics 365 for Sales
• Dynamics 365 for Customer Service
• Power Pages
• Power Automate
• Power Apps
• Scrum project delivery methodology

Nice to have:

• Experience in integrating Dynamics 365 with other applications using a range of integration technologies, particularly Azure.
• Experience of the wider Azure technology stack
• Relevant certification Microsoft Dynamics 365 – particularly Functional based certifications
• UK Government security clearance a bonus

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

what we';ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

Back to search Email to a friend Apply now