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You are responsible for ensuring the delivery of support services and maintenance operations to our clients in France: the efficient operation, optimization, and continuous improvement of complex services. 

Key Responsibilities:

• Manages the financial performance of support services & maintenance operations in France, including growth, delivery profitability and technology innovation.
• Works towards executing the services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team.
• Collaborates with senior leadership to define value propositions that are easily understood.
• Creates strong interlocks between sales force teams and Support/Maintenance services delivery.
• Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients.
• Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements.
• Continuously assesses and optimizes service delivery processes, tools, and methodologies to enhance service quality.
• Contributes to bids and proposals to clients.
• Has insights of any deals in the pipeline to ensure a smooth transition from sales to delivery.
• Ensures service delivery excellence, identifying new business opportunities where applicable.
• Collaborates with vendors and partners to ensure seamless integration of third-party services within the support services environment.
• Manages key metrics and trends and provides insights to improve service delivery to senior leadership.

Knowledge and Attributes:

• Significant business and commercial orientation and with a supporting interest in technology.
• Thought leader who possesses significant knowledge of support services, IT service management, and related technologies.
• Significant knowledge of support services concepts, IT service management (ITSM) practices, and industry best practices.
• Significant understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Ability to facilitate presentation of technical and complex matters to a diverse audience.
• Ability to multi-task, set priorities and meet deadlines.
• Significant knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.

Required Experience:

• Significant work experience with significant experience required in service performance, client service delivery within large scale (preferably multinational) technology services environment.
• Significant experience in IT Infrastructure services operations experience with a large IT enterprise environment.
• Significant people management experience in leading and managing technical operations teams across the Data Center, Networking, Security, Workplace and Communications domains.
• Significant vendor management experience.
• Significant experience in Support and maintenance services delivery environment including technical and service management exposure.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.