Clinician Trainer & Experience Specialist

Permanent contract
New York
Fully-remote
Salary: Not specified
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Nabla
Nabla

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Job description

About Nabla

We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine.

Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day.

We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.

Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere.

This is a great time to join us!

Clinician Trainer & Experience at Nabla

As a Clinician Trainer & Experience Specialist, you will be the frontline educator and guide for our customers. This role is responsible for delivering live training sessions, supporting clinicians during go-lives, and providing ongoing user support for product questions.

You’ll play a key role in driving adoption and satisfaction, ensuring every provider understands how to incorporate Nabla into their workflows. This role blends training expertise with a customer-centric mindset, helping clinicians feel confident and supported.

About the Role

Training & Onboarding (Primary Focus)

  • Lead live virtual and onsite training sessions for providers and care teams during new customer launches.

  • Execute train-the-trainer programs to empower clinical champions at enterprise accounts.

  • Deliver refresher sessions and ongoing education as new features are released.

  • Partner with Product Marketing to ensure training content and workflows are accurate and up-to-date.

  • Provide feedback to internal teams on training effectiveness and gaps.

Onsite Support

  • Travel to customer locations during critical launch phases to:

    • Assist with provider onboarding and workflow integration.

    • Troubleshoot real-time questions or barriers to adoption.

    • Partner with CSMs and Implementation Managers to ensure smooth go-lives.

  • Serve as the clinical voice in the room, helping clinicians feel comfortable with Nabla from day one.

User Support

  • Respond to support inquiries from clinicians about product use, workflows, and best practices.

  • Capture common questions and feedback to share with the Clinician Experience team and Product.

  • Help identify whether issues are workflow/training related or require escalation to technical support.

Cross-Functional Collaboration

  • Product Marketing: for updated training materials, Help Center content, and release messaging.

  • Adoption & Clinician Experience CSM: to align on adoption goals and measure training impact.

  • Product Ops: to stay aligned on release timelines and readiness.

  • Provide field insights that shape future workflows and training programs.

Your DNA:

  • Minimum of 4 years of experience in healthcare training, provider education, or customer onboarding roles.

  • Strong facilitation and presentation skills with clinical audiences.

  • Comfort working directly with clinicians and healthcare leadership teams.

  • Experience delivering both virtual and in-person trainings.

  • Familiarity with EHR workflows (Epic, Cerner, Athena, etc.) strongly preferred.

  • Excellent communication and problem-solving skills.

  • Willingness to travel 25–40% for onsite support.

Life at Nabla

When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.

We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.

We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!

If this sounds like an environment you’ll thrive in, we look forward to reading your application!

Our Values at Nabla

Joining Nabla means being part of a team that shares a commitment to excellence, humility, growth, and inclusion.

Every day is a new chance to excel

We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day.

Stay humble

There’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture.

Feedback is a gift

We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions.

Committed to diversity

We recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work.

Diversity & Inclusion

Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.

As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.

Avoid recruitment scams: Stay safe and informed

There is an active employment scam which is now using Nabla to collect personal information or financial scams. If you’re contacted by a Nabla recruiter, please ensure whomever is contacting you truly represents Nabla and is utilizing a nabla.com email address. We will never ask for the exchange of any money or credit card details during the recruitment process. Nabla utilizes a hiring platform for all applications; please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Nabla. You can find more information following this link.
Nabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Nabla.

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