Started in France in 2016, Mytraffic mission is to empower commerce professionals with the best location analytics and insights to be smarter every day and design the best experiences in physical locations.

We already serve more than 500 customers in many different sectors (Retail, Real Estate, Consulting Companies, Cities…) all over Europe to help them expand their businesses, analyze or predict performances of investments, understand their customers’ habits, benchmark their results with competition… Mytraffic is a hyper growing scale up (+110%/year) supported by 30 Millions € Series B fundraising round with Axa Venture Partners, Alven and Kernel Investissements in November 2022 to finance its European expansion.

In January 2024, Mytraffic announced the strategic acquisition of the Spanish start up Geoblink, becoming Europe's premier location intelligence platform.

💼 To give you more details about your day-to-day at MyTraffic :

1. Ensure a smooth client transition
Guarantee a clear and structured handover between the Sales and Customer Success teams.
Centralize all relevant information for onboarding.

2. Lead the onboarding of strategic clients
Take charge of or co-lead the onboarding of high-stakes clients (based on Tiering/ARR).
Orchestrate key steps as both internal and external project manager.

3. Align and engage the client from the start
Lead kick-off meetings with all stakeholders, including decision-makers.
Align on objectives, business challenges, and the roadmap.
Define success KPIs and partnership milestones.

4. Deploy, train, and support
Configure Mytraffic solutions based on the client's use cases.
Deliver targeted training sessions tailored to user profiles.
Drive rapid adoption by identifying and removing potential barriers.

5. Monitor satisfaction and ensure continuity
Maintain a high level of satisfaction throughout the onboarding phase.
Be proactive in managing feedback and weak signals.
Ensure a smooth transition to the AE and CSM teams at the end of onboarding.

🫵 About you :

- With a minimum of 4 years of initial experience in a CSM, Consultant or Onboarding Specialist role within the B2B SaaS industry, focusing primarily on complex solutions, you bring valuable expertise to the table,

- Fluency in both French and English (spoken and written) is a prerequisite, and ideally, you also possess proficiency in Spanish,

- Your adaptability shines through in your ability to effectively manage significant client portfolios, including key accounts. You have adeptly tailored your communication style and approach to suit a diverse range of personas, from operational staff to C-level executives,

- As a collaborative team player, you thrive in the heart of the organization, seamlessly engaging with various teams such as AE, CSM, Product Managers, and Customer Care, leaving a positive impact on all fronts,

- You embody a challenger mindset, constantly challenging the status quo and diligently assessing the impact of your actions,

- Your troubleshooter mindset is characterized by resilience, coachability, and an unwavering dedication to finding optimal solutions for our clients (when possible),

- Your organizational prowess is a key asset, complemented by strong presentation skills and a steadfast commitment to operational excellence.

🎁 What we offer :

- Dynamic Work Environment: Our department is a hub of innovation, testing new technologies and exploring new verticals.

- High Impact: The quality of our analyses is recognized by major market players, and our solutions have a significant impact on our clients.

- Cross-functional Collaboration: You will be the link between various MyTraffic teams throughout project timelines, ensuring comprehensive and effective solutions.

⚙️ The Recruitment Process

30 min with Adèle, our Talent Acquisition

30 min with your future manager 

60 min Business case 

45 min Values Ambassadors

30 min with Vladimir, our VP Strat & Operations