Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you an automotive professional ready for new challenges?

MSXI has the job for you!

MSX International is looking for a Product Performance Engineer to support our Volvo team by delivering product quality reporting and analysis in the EMEA region.

The Role

The Product Performance Engineer will collaborate with a team of quality follow-up engineers across Europe. You’ll review dealer reports about vehicle defects, identify trends, and communicate findings to our Central organization in Sweden.

The regional product performance team reports directly to the Central organization in Sweden.

In addition, the Product Performance Engineer will:

• Record and maintain data in internal systems
• Monitor market trends for known and emerging defects
• Communicate with the local organisation on known issues and improvements
• Identify and report recurring defects and trends
• Provide customer-focused local knowledge and expertise
• Handle and respond to telephone calls and emails

About you

Ideally, you have strong vehicle technical experience, preferably at Senior or Master Technician level within a franchised dealership. Alternatively, we would consider someone who can demonstrate great presentation and communication skills or strong IT skills to support data analysis. The Product Performance Engineer will join us with good knowledge of modern vehicle systems and repair processes and will:

• Have strong automotive technical knowledge (Senior or Master Technician level preferred)
• Demonstrate excellent communication and presentation skills
• Be able to work effectively in a distributed, collaborative team
• Operate independently with strong self-motivation
• Communicate complex technical issues clearly and confidently
• Be comfortable with using translation tools to collaborate with non-English speakers
• Build effective relationships in a remote, multicultural environment
• Have strong communication skills to be able to communicate with non-native English speakers
• Hold a City and Guilds or NVQ L3 (or equivalent)
• Be highly PC literate and comfortable with data analysis
• Have experience of the Volvo brand (advantageous)
• Possess additional language skills (advantageous)

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• annual salary up to £44,500
• 25-days annual leave per year
• Paid business expenses
• Cashback Health Care Scheme
• Car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Monday – Friday
• Location: Daventry/Colchester, hybrid
• Permanent contract

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.