Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The VIP Concierge provides high touch support to VIPs by anticipating needs, coordinating vehicle related services, and serving as a liaison between VIPs and internal departments. This role ensures all VIP vehicle operations, logistics, and requests are handled with timeliness, accuracy, confidentiality, and exceptional professionalism.

Responsibilities

VIP Experience & Communication

· Anticipate VIP needs and provide exceptional guest experience.

· Greet VIPs warmly and ensure they feel welcomed and attended to.

· Respond promptly and professionally to VIP phone and email inquiries.

· Act as a liaison between VIPs and internal departments including Facilities, Security, Human Resources, Legal, National Service Garage (NSG), and others as needed.

Vehicle Coordination & Management

· Coordinate all VIP vehicle requests, including arranging transportation to various locations (local and out-of-state).

· Maintain VIP vehicles, including washing, fueling, registration renewal stickers, insurance cards, relocating personal items between vehicles, and assisting with luggage.

· Create and execute Vehicle Loan Agreements for approved vendor drivers for events. Ensure each driver has cleared and approved MVR.

· Ensure Vehicle Administration assigned parking spaces remain cleared; coordinate temporary spaces when VIPs are driving vehicles.

· Process VIP vehicles through the NSG for routine maintenance as well as MLE inspections prior to usage for events.

Reporting, Tracking & Issue Resolution

· Develop and utilize ad hoc reports to monitor, track, and resolve accuracy-critical and time-sensitive issues at NHQ.

· Manage all company vehicle accident communication with VIPs, including processing accident reports, coordinating repairs, payment, investigation updates, and damage surveys.

Operational & Cross-Functional Support

· Support the Manager, Vehicle Administration, with VIP requests.

· Assist with vehicle preparation for Leases, Department Cars, Pool Cars, and other fleet needs during slower periods.

· Other duties as assigned by the Client and/or MSXI.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $20.00 to $35.00 hourly based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.