Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Project Manager is responsible for developing solid and close relationships with our clients and internal teams. The Project Manager will lead by getting involved and doing. The Project Manager is effective at setting the pace and direction for the team and cross-functional teams. Success in this position requires innovation and experimentation, as well as excellent skills in working collaboratively across groups toward a common goal.

Typical Daily and Monthly Responsibilities

· Supporting the client relationship management efforts by building a great relationship with our clients, becoming the client's advocate within Ford, and delivering with excellence

· Establishing an effective and efficient communication plan that includes timely documentation of project status, risks, and solutions to both the clients and internal stakeholders

· Development of a quarterly project health overview with accomplishments and lessons learned

· Manage and monitor the field team’s productivity metrics and coach on how to exceed

· Being a strategic partner by constantly looking for ways to innovate and enhance the projects

· Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

· Defining resource requirements and managing resource availability & allocation – both internal and third-party.

· Manage internal and external team members with vendors and suppliers by assigning tasks and communicating expected deliverables

· Strategize, implement, and maintain program initiatives that adhere to the SOW

· Develop program assessment protocols for evaluation and improvement

· Maintain/develop organizational standards of satisfaction, quality, and performance

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· Schedule and facilitate regularly scheduled status meetings, internal and external

· Interacting with those in other functional areas within the Ford organization whose roles have an impact on operations. i.e., Market and Regional Managers, FADs, and Zone Managers

· Assist MSX and Ford Field Team with one-off requests for information and assistance

· Onboard Process for New Employees (access, username, work order numbers, timecards, and passwords)

· Develops/maintains reporting on team productivity and review with the client

· Liaisons with Data Engineers and Analyst as needed

· Liaisons with accounting as needed

· Collaborates with Vehicle Personalization and Accessory Team to identify cross-functional opportunities

Who You Are

· Love how it feels to encourage others – You bring excitement and energy to new technology.

· Strong interest in technology – You are always learning new technology and have agility at learning new products and features.

· A player-coach — You're comfortable switching gears between tactical execution on the front lines with customers and strategic planning and performance with a clear understanding of the bigger picture.

· An exceptional people leader — You possess strong leadership skills and a proven history of attracting, developing, and motivating others around the Ford Vehicle Personalization & Accessory brand's mission, vision, and values.

· A data-driven decision maker — You've got solid analytical skills with the ability to analyze and interpret data to deliver insights that optimize business performance.

· A collaborative team player — You work effectively with others and love collaborating cross-functionally on high-impact projects that add value.

· Accessory thought leader — You're deeply knowledgeable about the latest industry trends, best practices, software, and tools, and leverage those insights to raise the bar for our Accessory function continuously.

How You Will Succeed

· Understands the challenges of accessory marketing, sales, dealer operations, omni channel, e commerce, loyalty, and employees, e.g., Sales, Service, and Parts

· Work directly with Leadership Team to gain momentum on sales and marketing accessories.

· You have strong people skills, you are approachable, a good listener, and empathetic

· Owns accountability for Ford Vehicle Personalization and accessory performance metrics, ensuring KPIs are achieved or exceeded.

· Strong influence, negotiation, analytical, and passionate about accessories, eager to share this passion with other

· Excellent written and verbal communication skills

· Use powerful questions to raise awareness of areas of opportunity.

· Comfortable with working with groups or individuals

· Embraces diversity, thinking, and motivating others through challenging situations.

· Ability to develop collaborative relationships and become a trusted partner.

Essential Duties and Responsibilities

The candidate will exhibit strategic vision, analytical solid/process skills, a bias for action, and the ability to partner with others to influence strategy, improve the Vehicle Personalization and Accessories and drive results. In addition, the candidate will target opportunities for improvement within their organization; you will propose long-term training and business advisory solutions to leverage the Ford Vehicle Personalization Accessory technology and processes

· 5+ years automotive accessory experience preferred e.g., Dealer, OEM, and or aftermarket preferred

· 1-2 years of program management knowledge or significant related professional experience e.g., PMP, CAPM

· Accessory omnichannel/digital touchpoints experience preferred

· Ability to understand business strategy and translate it into learning solutions.

· Ability to deal with ambiguity and fast-paced change driven by growth and client needs

· Strong People Skills and a knack for problem-solving

· Highly analytical and data-driven – can create their pivot tables. synthesize data and translate it into actionable items

· Demonstrated ability to effectively collaborate with multiple stakeholders.

· Strong Facilitation Skills

· Understands Emotional Intelligence

· Proficient with the Microsoft Suite/Office 365 (Excel, Visio, PPT, Word)

· Tech Savvy

Additional Information

Equal Employment Opportunity Statement

We're proud to be a woman and minority-led Equal Opportunity Employer. We're committed to building a diverse and inclusive workplace where everyone feels welcome and can bring their whole selves to work. We believe a team that reflects a variety of backgrounds and perspectives helps us better serve the needs of our customers, and we celebrate diversity in all forms. As an Equal Opportunity Employer, we're committed to living out these values in all aspects of hiring, employee engagement, and retention.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.