Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The purpose of the position is to support our client's manufacturer in the management of requests for assistance, forwarded by its global network of Authorized Repairers through a dedicated ticketing platform.

The service is aimed at reducing the technical downtime of vehicles by increasing the efficiency of diagnoses concerning both malfunctions and difficulties in completing the installation of accessories approved for road and/or competitive use.

Main responsibilities include:

• Analysis of emerging and/or recurring defects for the possible activation of preventive and/or corrective intervention procedures;
• Development of the diagnostic system for new models;
• Updating of existing diagnostic systems;
• Face-to-face training of 1st and 2nd level technicians during the presentation events of the new models or on the occasion of the periodic refresher courses provided by the manufacturer;
• Support to the Manufacturer in the development process of a new ticketing platform.

• Previous experience as an Agent within a Technical Helpdesk in the motorcycle or automotive field, as a diagnostic technician or Field Engineer in the automotive or motorcycle field will be considered as a preferential qualification;
• Degree in Engineering is considered a preferential qualification;
• Good knowledge of English;
• Good knowledge of automotive technology;
• Excellent interpersonal and communication skills (verbal and written communication);
• Precision and attention to detail;
• Analytical and problem-solving skills;
• Ability to work in a team;
• Ability to work without constant supervision.

Additional Information

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• Company laptop and phone

Working pattern: 

• Location: Milan
• Monday – Friday, 9 am to 6 pm
• Milan - Hybrid

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.