Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

About the Role

We are looking for an experienced Service Technical Advisor to ensure that every technician in the network knows exactly how to diagnose, maintain, and repair the latest motorcycles according to the brand’s premium standards.

Key Responsibilities:

• Specialized Technical Support (L3): Solve complex motorcycle technical issues using the GTAC (Global Technical Assistance Center) platform;
• Predict technical bottlenecks and provide quick diagnostic solutions to minimize motorcycle downtime;
• Review and improve warranty processes to reduce unnecessary costs and ensure repairs follow brand standards;
• Log every case in the database to update the global technical history and help identify manufacturing defects or recurring faults early;
• Take part in advanced technical training to master the latest systems and technologies.

Occasionally:

• Visit workshops to perform hands-on diagnostics;
• Perform dynamic motorcycle tests to verify faults or solutions;
• Availability for occasional travel (such as training in Germany or network events).

We are looking for you if:

• You have a degree in Mechanical, Electrical, Automotive, or Computer Engineering (or equivalent);
• You have experience working in workshops or technical consultancies for cars and/or motorcycles;
• You have previous experience in customer service or client management referent to motorcycles;
• Essential: Good knowledge of English, at least C1;
• Soft Skills: You have strong written and verbal communication skills, you are flexible, proactive, and able to multitask. You are a good planner and can create contingency plans when needed.

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.