Company Description

MSX International is represented by over 6,000 employees across 80 countries around the world. Today, MSX International is the world’s largest provider of automotive retail solutions to auto OEMs in the Asia Pacific, Africa and Middle East regions.

The core purpose of MSXI is to help individuals and organizations in automotive retail, realize their full potential and achieve their goals. We aim to be a key catalyst in the transformation of the global automotive retail industry into one of the most admired and respected retailing businesses in the world. We are global thought leaders in our business. Our solutions are primarily divided into four categories: Product, Process, Profit and People. We bring these four dimensions together to improve retail performance in measurable ways. Over the years, we have invested in research to build cutting edge and innovative solutions. Leading global automotive OEMs value us as a reliable partner, and we work closely with them, supporting dealer development and network performance activities.

Job Description

Position Summary:

This position will be responsible for managing multiple clients & the relevant projects & ensuring Customer & Employees Satisfaction.

Key Responsibilities:

• Will be accountable for managing one or multiple project teams.
• Define the annual Project Management Plan, in line with the contractual agreement and assigned delivery objectives, as well as Project budget.
• Project documentation development and maintenance
• Team and team leaders operational support, including escalation process
• On time new hire/backfill requisition submission to HR team
• New joiner/replacement onboarding support
• Induction Training plan & coordination for the new joiners
• Handling Client & Overall Project Management.
• Identifying Team’s Skill requirements through Skill Mapping & filling the gaps by arranging the necessary trainings.
• Employee & Client Governance – Weekly/ Monthly/ Quarterly/ Annually
• Handling day to day operations, solving the client/ team’s queries.
• Handling the escalations from the client
• Monthly Invoice Instruction creation & Payment follow-up
• Helping the Delivery Lead on the Delivery Management
• Monthly Reports & PPT Preparation
• Supporting on the Recruitment Process – Candidate Screening, Conducting Interviews.
• Maintaining good relationship with other Department/ Team/ Stake Holders.
• Supporting on implementation of Lean Philosophy where appropriate.
• Deploy available business analytics tools, to continuously monitor the operational KPIs and service quality
• Monitor Client satisfaction KPIs at project level, supporting the Delivery Leader in defining and deploying Client satisfaction mitigation actions.
• Support Delivery Leader and the Sales team in managing Client meetings and business reviews.
• Deploy operational excellence related rules and policies, documented workflows, and SOPs.
• Ensure effective collaboration and inputs with Global Audit & Assurance team in the deployment of required standards and local ISO9001/TISAX certifications, supporting internal audit activities, as well as monitor maintenance and renewal of said certifications.
• Ensure Project’s compliance with the applicable Company policies and procedures.
• Continuous Improvement plan deployment, through Kaizen Events, Problem Solving workshops, brainstorming sessions, as well as implementation of the identified improvements.
• Ensure all direct reports have annual and periodic Performance Development Dialogues (PDD)
• Should be ready for travel as & when needed.

• DME or BE Automobile with 7 to 10 years of experience in After Sales handled Dealership or similar role as Team leader/ Project Manager in any Automobile After Sales Organization.
• Languages expected – English, Hindi, Tamil.

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.