Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The National Service Garage Parts & Warranty Administrator contract position is responsible for maintaining an efficient parts department operation and assisting with Warranty claim activities as required

Duties and Responsibilities

• Maintain an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
• Document and photograph parts key findings and issues for Quality and Engineering departments as requested by the Service Manager
• Submit all parts warranty and return claims within the required time frame
• Maximize use of all order discount programs to achieve management stock and order goals
• Ensure all department tools, equipment and vehicles are operative and clean
• Assist and direct all deliveries and prepare shipping documentation
•  Reconcile uniforms, shop towels, cleaning supplies, tools, miscellaneous services and invoices
• Reviews Repair Orders (“RO”) for completeness, post appropriate labor operations, attach support documentation, submit warranty claims within a DMS, reconcile warranty claims and resubmit rejected claims
• Compiles RO data and support documentation to adjust warranty billings, schedule and coordinate vehicle duties with the Client and/or Service Manager

• Knowledge Retention: Able to quickly learn, retain, and apply large volumes of information to support customers effectively.
• Attention to Detail: Skilled in identifying core issues through active listening and clear communication.
• Organizational Agility: Capable of managing multiple tasks while maintaining focus on customer needs.
• Customer Service Excellence: Maintains composure under pressure, guides conversations with confidence, and delivers world-class support.
• Efficiency & Speed: Works quickly without compromising accuracy or quality.
• Solutions Focused: Proactively identifies and implements practical solutions to challenges.
• Goal Driven: Takes ownership of tasks, embraces new requests, and seeks opportunities to add value.

Education

• High school diploma or General Equivalency Diploma (GED) is required
• Graduation from Original Equipment Manufacturer (“OEM”) or similar manufacturer parts program and online/electronics parts catalog (preferred but not required)
• 2-5 years of (“OEM”) dealership parts department work experience is highly preferred
• Certifications for education or related field achievements is preferred
• Working experience with automotive dealership operations processes or similar business is preferred
• High level of proficiency with the use of computer based technical parts service tools, related software programs, and DMS systems is highly preferred
• Computer literacy, including digital photography skills, especially Microsoft Excel, Word, PowerPoint, Teams and Outlook is required

Physical Requirements

• While performing the duties of this job, the employee is regularly required to:
• The employee must be physically capable to accomplish the tasks assigned to the program, including lifting a minimum of 25 lbs. without sustaining injury
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $22 to $26 hourly based on current experience. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.