Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

• Act as the Subject Matter Expert (SME) to help train, motivate, and provide guidance for the Mobile Service Specialist working with retail dealerships 
• Responsible for the markets execution of all Ford Mobile Service program elements
• Work with other Ford field personnel in their assigned area to increase utilization and profitability of dealer mobile service vehicles 
• Help demonstrate value and benefit of the Mobile Service Program to new and existing dealers
• Understand and demonstrate all aspects of mobile service including excellent on-site customer service, location assessment for safety and functionality, requesting, receiving payments, technician best practices and route optimization
• Work side by side with other MSX field teams and the Dealership Service increase efficiency and profitability of the Mobile Service Program
• Provide the needed coaching & counseling with assigned Mobile Service Specialists   

• Excellent communication skills
• Act as a change agent for the Ford Mobile Service program 
• Strong history of handling complex situations, modeling flexibility, remaining professional when challenged with adversity
• Solid understanding of automotive dealership operations, with a focus on service / mobile service
• Must be able to effectively train personnel on new ideas and concepts and how to execute them effectively and efficiently 
• Be comfortable with technology, including various mobile devices (payments, tracking, reporting) 
• 3+ years working in automotive service with focus on customer experience  
• Previous management and training experience with a remote workforce
• Strong organizational skills and ability to multitask within multiple assigned responsibilities

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.