Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

MSX International is seeking a highly motivated and dynamic Mobile Service Solutions Specialist to join our team. In this role, you will serve as a Dealer Performance Coach, responsible for launching, training, and sustaining Mobile Service Programs across assigned dealerships. You will coach dealership personnel, train technicians, and drive performance improvements to ensure successful mobile service operations and customer satisfaction.

Key Responsibilities

• Act as the subject matter expert and primary contact for Mobile Service operations at assigned dealerships.
• Train dealership technicians on Mobile Service vehicle functionality and operational procedures.
• Facilitate strategic planning sessions and kick-off meetings to develop dealership-specific business plans.
• Ensure timely readiness and launch of Mobile Service vans upon delivery.
• Conduct launch events and align dealership teams on business goals and technician training.
• Plan and execute tailored onsite sustainment visits focused on business development and performance improvement.
• Develop and implement action plans to exceed program goals, emphasizing service process optimization.
• Share best practices and success drivers across the dealer network.
• Monitor and coach dealership Mobile Service personnel to deliver exceptional customer experiences.
• Document visit outcomes and create actionable summaries for stakeholders.

• High school diploma or equivalent required; post-secondary education preferred.
• Proven experience in dealership operations, field coaching, or OEM programs.
• Strong communication, facilitation, and relationship-building skills.
• Ability to travel daily and adapt to various dealership environments.
• Experience managing assigned territories or regions independently.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook).
• Ability to analyze dealership financials and operational data to drive performance.
• Physical ability to lift up to 40 lbs and access Mobile Service Vans during training.
• Comfortable standing or walking on hard surfaces for extended periods.
• Ability to influence dealership personnel and implement effective performance metrics.

Additional Information

• 85% travel required weekly, including overnight stays as needed.
• Ability to work from a home office or remote location when not traveling.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.