Company Description

Company Overview:
https://www.msxi.com/en/

At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.

Job Description

We are seeking a detail-oriented and organised Administrative Support Specialist to join our team. In this role, you will be responsible for providing exceptional administrative assistance and support to our organisation. Your primary focus will be on LMS ticket support, liaising with clients to address issues, and effectively working towards solutions. You will also manage the inbox and ensure clear and transparent communication on progress.
As part of this role the Administrative Support Specialist will:

• Manage and prioritise LMS (Learning Management System) ticket support, responding to inquiries and resolving issues promptly.
• Collaborate with clients to understand their concerns and challenges, maintaining a proactive and client-centric approach to problem-solving.
• Work closely with internal teams to address client issues and find effective solutions, ensuring a seamless experience for clients.
• Monitor and manage the inbox, promptly responding to emails and inquiries, and forwarding relevant information to appropriate team members.
• Maintain accurate and up-to-date records of client interactions, issue resolutions, and progress updates.
• Provide clear and timely communication to clients regarding the status of their inquiries and the progress of issue resolution.
• Assist in creating and updating documentation related to issue resolution processes, best practices, and FAQs.
• Participate in team meetings and contribute insights for process improvement and client satisfaction enhancement

Our ideal Administrative Support Specialist possesses excellent communication skills, problem-solving abilities, and a customer-centric approach.

• Proven experience in an administrative or customer support role, preferably involving ticket support systems.
• Strong communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
•  Excellent problem-solving abilities and a proactive attitude towards identifying and addressing client issues.
•  Detail-oriented and highly organised, with the ability to multitask and prioritise effectively.
•  Proficiency in using office productivity software (e.g., Microsoft Office suite).
• Familiarity with Learning Management Systems (LMS) and basic technical troubleshooting is a plus.
• Customer-centric mindset and the ability to maintain professionalism and patience when dealing with client concerns.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• High level of integrity and discretion when handling sensitive client information.

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.