Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

FSR+ is an online service reservation software tool built and maintained to enhance the customer’s experience.

As an FSR+ Market Specialist at MSX, you will work with the Market Area Managers and Field Coaches to assist/lead various tasks to ensure successful launch and sustainment of automotive Dealerships on the FSR+ platform.

Job Overview

The FSR+ Market Specialist must have the ability to advantageously present and mentor end users for their designated area of a dealer network. The main priorities of FSR+ are to install dealers on the FSR+ tool along with providing on-going support to maximize dealer adoption and utilization. This will include ensuring all dealer personnel have the support they need to effectively use the software.

What you’ll do…

• Pre-Visit (Sustainment) Packets. These packets are given to the FSR+ Field Coach to assist them during an on-site sustainment visit. As a team, we will be developing the components of that.
• Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of FSR+ tool.
• Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base

Reporting:

• Monitor dealer’s performance
• Will need access to Flash Ops Report / Qlik Sense
• Trend Analysis – how is the dealership tracking using FSR?
  • Increasing or decreasing usage month over month
  • What conversations can we have with these numbers?

You’ll have:

• A reliable vehicle
• Experience analyzing data and building action plans
• Comfortable with technology
• Teaching mindset, always asking “how can we make this better”

Even better, you may have:

• College degree or currently working towards a degree
• Previous experience as a teacher, educator, or in a trainer role
• Organized and progressive mindset
• Comfortable in a fast-paced, autonomous workspace

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.