Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you an automotive fan? Do you enjoy providing the best support for customers and have good analytical skills? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic Customer Service Specialist to join our team in Rome.

The Role

The Customer Service Specialist in Ordering & Delivery Department is responsible for the operational management of the vehicle procurement and delivery process within the long‑term rental business.

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Customer Service Specialist has excellent communication skills as well as: 

• Verify the accuracy and completeness of approved contracts, ensuring compliance with internal procedures.
• Manage the entire vehicle ordering process, including data entry, status updates and progress monitoring within company systems.
• Coordinate with suppliers, dealerships and internal departments to ensure timely delivery and high service standards.
• Review and validate incoming invoices.
• Oversee vehicle registration activities and prepare all necessary documentation for the Vehicle Availability Notice (MAD).
• Perform VDC (Vehicle to Deliver) checks, ensuring full compliance with agreed specifications.
• Complete the formal contract activation within the company systems following vehicle delivery.
• Provide continuous support to customers throughout the process, ensuring high-quality service and efficient handling of requests.

• Degree in Engineering, Economics, Business Administration
• Advanced user of Office and Excel tools (including pivot tables)
• Good knowledge of English and Italian, spoken and written
• Interpersonal skills
• Ability to propose analytical solutions
• Problem solving/Analytical thinking and approach
• Experience in using BI tools and data mining is considered a plus.

If you can demonstrate that you are customer focused and can communicate effectively with great analytical skills, we would like to hear from you!

Additional Information

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• Company laptop
• Lunch voucher

Working pattern: 

• Full-time role
• Rome - hybrid (3 days in the office, 2 days home office after training period)

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.