Company Description

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow.

Job Description

Do you thrive in dynamic environments, speak Swedish or Dutch fluently, and have a passion for leading high-performing teams?

Take the lead as our Contact Center Program Leader and help us shape exceptional customer experiences in the automotive industry!

Your daily tasks will include:

• Lead the day-to-day operations of a new automotive contact center team.
• Serve as the primary point of contact between the client and internal teams.
• Coordinate with training, quality assurance, and support departments to drive project success.
• Monitor and report on KPIs, driving continuous performance improvements.
• Manage resources, shift planning, and task assignments for maximum team efficiency.
• Handle escalations, develop operational solutions, and uphold high service standards.
• Collaborate closely with senior stakeholders and cross-functional departments.

We are looking for you if:

• C1 level of English and fluency in Dutch or Swedish.
• Full-time availability.
• Based in our Barcelona office in a 50% hybrid position, with an initial 5–6 month on-site adaptation period (Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona).
• Proven experience in contact center operations or program/project management.
• Strong leadership skills with the ability to manage teams independently.
• Excellent communication and client management capabilities.
• Solid understanding of performance metrics and KPI-driven processes.
• Highly organized, results-oriented, and proactive mindset.

Additional Information

What we offer:

• Permanent position with an indefinite contract from the beginning.
• Salary: €30K gross annual salary + €2K performance bonus based on project KPIs.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.

Do you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.