About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.

Business Analyst - Customer Success Operations Intern, Paris

The Team You'll Join

You'll join the Customer Success Operations & Insights team led by Alexandre Timsit, Manager Customer Success Ops & Insights. The team consists of 3 professionals focused on operational excellence and performance optimization. Your time will be split 50/50 between Customer Success Operations and the Business Consultant team.

What makes this role unique: Unlike other Customer Success positions, this internship is exclusively focused on operations—you'll dive deep into quantitative analysis, reporting, and process optimization without managing a client portfolio directly. This specialization offers strong exposure to C-level stakeholders and provides a key supporting role to senior leaders, directors, and the General Manager.

6-month internship starting July 2026 | Based in Paris

Your Impact

• Build and maintain critical business reporting: Create and optimize dashboards tracking key performance indicators across project phases (launch timelines), operational performance (seller metrics, active seller percentages), and internal team performance (consultant time allocation, revenue prioritization)
• Analyze data to drive operational excellence: Collect, clean, structure, and analyze data to support Customer Success processes, identify up-sell opportunities, track NPS (customer satisfaction), and monitor feature adoption
• Monitor performance across three dimensions: Track project delivery metrics, regional operational performance, and internal consultant effectiveness to ensure process fluidity and access to the right information at the right time
• Automate and optimize processes: Contribute to AI-driven automation projects (Dust agents) to streamline monitoring, improve data reliability, and reduce manual work
• Support strategic decision-making: Gather requirements from teams, propose data-driven solutions, and prepare structured materials for management meetings and senior leadership discussions

6. What You'll Bring to the Role

Education

• Ideally engineering or business/management school program
• Specialization in data analysis, business intelligence, statistics, or similar quantitative field is a plus

Technical Skills

• Excellent command of Excel and Google tools (Sheets, Slides)
• Comfortable with data processing, structuring, and analysis
• Ability to build analytical models, reports, and business dashboards
• Interest or skills in AI and automation (agent creation, Dust projects)

Skills

• Analytical & autonomy capabilities
• Business acumen: Ability to understand business challenges, not just execute technical tasks
• Proactive mindset with strong communication skills
• Collaborative spirit
• Motivated to work in a dynamic, demanding SaaS/marketplace tech environment

Languages

• Fluent in English and French (written and spoken) required

What We Offer You

• Internship compensation: Between 1,200€ and 1,400€ per month (depending on profile)
• Swile meal voucher card
• Transportation coverage: 50% Navigo pass, bike reimbursement, etc.
• A healthy mind in a healthy body: Take time for yourself with Gymlib pass!
• A tailor-made integration path to quickly gain skills
• Empowering and evolving missions to get the most out of this experience
• A unique opportunity to discover a French unicorn in full expansion and work with international teams

Learning Opportunities:

• Immersion in the Customer Success ecosystem of a tech scale-up
• Training in business analysis tools and methodologies
• Exposure to operational challenges of a leading marketplace platform
• Cross-functional collaboration with Business Consulting teams
• Excellent opportunity to develop strong analytical skills and evolve toward senior analyst roles at Mirakl

8. Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.

Please click the "Apply" button to submit your application—this helps us make the best possible assessment and get back to you as quickly as possible.

1. AI-powered screening conversation (10 min) with Emma, Mirakl's AI Talent Ambassador to explore your background and motivation for the role
2. Intro Call - Get to know each other with the recruiter, discuss your experience and answer your questions about Mirakl
3. Team Interviews - Two interviews during which you will have the opportunity to meet Alexandre (your future manager) and a colleague using the STAR method and structured interviews
4. Welcome to Mirakl! - We move quickly and provide clear, transparent feedback

Mirakl in Numbers

• 🗓️ Founded in 2012 | Member of French Tech Next40
• 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
• 💰 Series E funding: $555M | Valuation: $3.5B+

Our Values

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
🏆 Get Things Done: We prioritize action and efficiency for impactful results
🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence
🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
🤝 Satisfy & Empower Clients: We're committed to our clients' success

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.