Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry?
Join our team as a Customer Support Intern and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support Manager.

As a Customer Support Intern, you will assist our players with their inquiries, troubleshooting issues, and ensuring they have a seamless gaming experience.

You will assist our Customer Support team on the following tasks:

• answering players requests, issues and questions thanks to our CS tools (We do not provide support via phone calls) ;

• coordinating with the production team to get their insight on players issues and providing them with a relevant data and details regarding players’ main point of concerns ;

•generating and maintaining helpful external support content (game guides, troubleshooting, FAQs);

We look for an autonomous and rigorous profile, fluent in French, in English and, possessing the following skills:

• Positive attitude when answering players

• Empathy

• Adaptability

• Clear communication skills

• Responsible

• Gaming experience and passion

• Good resistance to stressful situations