Job Description:

As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris.

Responsibilities:

• Provide Top-Notch Customer Support via telephone, web-form, email and chat
  
  
• Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
  
  
• Troubleshoot varying degrees of different problems
  
  
• Organize, plan, and prioritize workload, and complete other assigned special projects as needed
  
  
• Educate customer on the use of our API and product
  
  
• Accurately document and update records in required systems
  
  
• Build customer loyalty through exceptional customer service
  
  
• Contribute ideas on ways to improve products and services
  
  
• Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
  
  
• Perform additional duties within the department as needed

Qualifications:

• Strong Customer service experience
• Excellent level (both verbal and written) in English and French is required
• You have a thorough understanding of how a REST API works
• Knowledge of Salesforce
• A previous work experience with confidential customer account information is appreciated
• Striving to learn as you will assist customers with inquiries on a wide range of subjects for which you will need to show expertise
• Passion for helping others - going above and beyond for our customers
• Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
• Being flexible/adaptable
• Continuously looking for areas of improvement
• Ability to multi-task with ease, effectively prioritize tasks and be a self-starter
• Ability to work under pressure / Time management skills
• Speaking an additional language (German, Italian, ...) will be a considered as an asset

Recruitment process : 

• HR Call

• Interview with team manager

• Interview with head of department

• Offer