Content & Knowledge Specialist
MANGOPAY

MANGOPAY

Content & Knowledge Specialist

  • Permanent contract 
  • Paris

The company

MANGOPAY

MANGOPAY

  • Software, FinTech / InsurTech, Collaborative Economy
  • From 250 to 2000 employees

The job

Content & Knowledge Specialist

  • Permanent contract 
  • Paris

This position was filled!

Who are they?

MANGOPAY is a leading European fintech aiming to shape the future of exchanges by building powerful payment technologies for entrepreneurs.

We specialise in providing payment technology for marketplaces and crowdfunding platforms to enable them to process funds easily and automatically, so that they can focus on their business. Today, we have over 2,500 clients all across Europe, including some of the most innovative marketplaces such as Vinted, Rakuten, and more, for whom we have processed more than 18 billion euros since our creation in 2013.

Our everyday actions are based on our three values: entrepreneurship, collaboration and diversity. We have seven offices across Europe and we are proud to foster an inclusive and dynamic work environment, which has enabled us to grow into an innovative leader both locally and internationally.

MANGOPAY
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Job description

The MANGOPAY Academy's goal is to support the success of MANGOPAY through the creation and curation of content for our knowledge base, aimed at all teams across the company.

The Academy is recruiting a content and knowledge specialist to work directly with our Knowledge Manager.

You’ll be a key player in helping MANGOPAY gather, organize, share, and analyze its knowledge in a way that is easily accessible to employees. This knowledge includes technical resources, frequently asked questions, training documents, events, and people skills.

RESPONSIBILITIES

Knowledge management

Help the Knowledge Manager:

  • Improve the accuracy and accessibility of internal content;

  • Implement processes relating to the storage, sharing and accessing of internal content;

  • Drive the adoption of internal content library and internal resources;

  • Create Notion pages, templates, databases and other support tools within our knowledge base;

  • Provide individuals with one-one-one support (Notion office hours).

Internal events

Help coordinate external events, including strategic All-hands, Kick Offs, and other company-wide events specific to MANGOPAY:

  • Supporting the events planner in designing events;

  • Communicating about the event and promoting it (internally);

  • Upstream preparation: calendar invitations and reminders, logistics, materials, collaborating with stakeholders;

  • Day-of event support;

  • Event follow-up: feedback surveys, analytics, content availability.

Preferred experience

Does this sound like you?

🧠 You’re good at explaining things: your curiosity and research skills help you understand complex concepts quickly. Even better, you’re able to easily and effectively share your acquired knowledge with others.

🦋 You’re a social butterfly: you feel comfortable and love talking to anyone and everyone. You’re all about connecting. Not to mention, you’re excellent at writing, speaking, presenting, and using a variety of communications vehicles. You’re polite, but never feel like you have to apologize when tracking people down in order to move forward with your projects.

📓 You’re an organized planner: you get excited to read the entire user manual before using your new toaster. Your class notes were color coded, annotated, and organized in very specific folders with sub-dividers. You’re the designated trip planner in your friend group, and live for organizing the best experience for everyone. You have a million things going on at once, but manage to get everything done (successfully) thanks to your organizational skills.

😎 You’re an influencer: you’re good at getting people onboard with your ideas, and can even convince them to change the way they’ve been doing things for years! Probably because you’re a confident person and good at explaining things well (see first skill—we’ve come full circle!).

🇬🇧 Outstanding command of written English, as all internal content and communication at MANGOPAY is done in English first.

💫 BONUS: you’re obsessed with Notion.

If this sounds like you, then apply today!

MANGOPAY

MANGOPAY

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