👪 About the Operations team

You will be joining our Team Lead Onboarding & SuccessLucile, our Onboarding SpecialistElena, our Project ManagersLaetitia & Mathilde, our Head of ScienceAiden and our COOPaul-Louis and have of course the chance to collaborate with everyone at Maki.

Lucile and Elena belong to our Onboarding & Success Team. Most of their efforts are currently aiming at onboarding our (many) new clients, making sure that they know how to use Maki to its fullest potential, are (very) satisfied with their experience and ensuring that the use of Maki brings the impact we promise. Given that we support large Enterprise companies (e.g. Capgemini, Dior, Ikea, Henkel, Arkea to name a few), this is really about large-scale project management and change management, hand-in-hand with our clients.

Laetitia, Mathilde and Aiden belong to our Assessment Strategy & Content Team. Most of their efforts are currently aiming at designing and building new tests and assessments with our expert community, improving our existing test library, analysing client usage and candidate feedback to identify product features needed and advise our clients to build the best-suited assessments. This is a team that combines interactions with clients and candidates, analytics and counselling.

Both teams will at the same time grow in the coming months, and will have a direct impact on client impact and satisfaction, candidate satisfaction, business monitoring and the science behind our assessments.

💪 About your mission

Your role will be multi-facetted and will cut across the various teams. We are detailing the full scope of your missions below. We will have an open conversation with you to prioritise among these various options to offer you the best learning experience.

Onboarding & Success

• Onboard and train new clients to ensure they are setup for maximum success

• Work with our Go-to-Market team to ensure a smooth transition with the Onboarding Team

• Support our clients to make the best choices with regards to candidate journeys and impact monitoring

• Accompany our clients throughout and after their onboarding period through frequent and structured interactions to ensure value realisation

• Analyse, organise, and communicate client feedback to the Product, Engineering, and Sales Teams

Assessment Strategy & Content

• Analyse candidate feedbacks to identify and implement improvement levers

• Build test roadmap and work with our community of experts to create the tests

• Support our clients to make the best choices with regards to test selection and assessment creation

• Adapt our tests to the evolution of the platform (new layouts, gamification etc), through collaboration with our Tech team around new features

Data

• Collaborate transversally with business teams to identify needs for data-based insights and co-build relevant solutions

• Perform analysis on multiple sets of data from various sources, notably around our clients behaviours, the satisfaction of candidates taking assessments, the quality and psychometrical relevance of our tests, our conversion pattern… to provide insights to the teams

Eventually as one of the early employee of Maki, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.

🧞 Our ideal candidate

• You are strongly motivated to join a small but fast-moving company

• You are result-oriented, and demonstrate rigor in everything you do

• You are analytical and enjoy solving problems

• You enjoy and are able to handle several tasks at the same time in a fast pace working environment

• You demonstrate drive and ambition - we’re growing fast and expect you to grow along with us

• You have an entrepreneurial mindset - you have a proactive attitude, enjoy freedom and autonomy, and act like an owner

• You are fluent in French and have a strong level of English (oral and written)

A note on diversity @ Maki

Our team is made up of people from many walks of life. We are always willing to be challenged on any of our job requirements since we understand that talent comes in many shapes, sizes, and backgrounds.

🌱  Your progression with us

• You will have full autonomy on your work and will be considered as a regular full-time employee

• We are still a small team, hence your contribution and results will have a great impact and visibility

• There are lots of learning and career opportunities. This could be your opportunity to develop your career in autonomy, problem-solving, process design, innovation and client skills. Also, you’ll learn how to work hand in hand with a tech team. Finally, you’ll learn (by doing) process design which is critical for a start-up to scale and which is something 99% of the time interns are not given the possibility to work on

💝 Your benefits

• 🤩 A competitive salary

• 📍  A flexible working policy (hybrid, remote possible)

• 🍽️ A lunch card with a dedicated monthly budget (Swile)

• 🍣 Team socials (weekly lunch & drinks, Makicamps)

• 🏠  WeWork offices located in Paris IX (near Gare St-Lazare)

• 👪  A supportive working environment

• 💻 Your equipment of choice

✨ Join us at Maki

Our mission 🔭

We are building a data-driven talent paradigm.

We are on a mission to empower every company to hire bespoke talents, grow them continuously, and build happier, more diverse teams. The first step of our vision is to offer standardised pre-hire assessment tests to identify the best candidates and accelerate hiring decisions, bias-free.

Our values 🎨

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

• Act enthusiastically

• Strive for greatness

• Stand as one

• Care deeply

• Be honest

💫 Our process together

We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step.

We provide feedback at each round to every candidate, either through our product or with a call from the hiring manager.

Step 1: A short assessment on Maki (~25mins) 📂

This is the occasion for you to discover our product more in-depth and to demonstrate your fit, skills & motivation (~25mins)

Step 2: A deeper exploration of who you are (2x 45mins) 👀

If we believe you may be a good match, we’ll arrange two 45mins structured conversations with 2 members of the team to cover your experience, other important skills we would have not covered in the assessment & to answer your questions!

Whenever: 2 informal meetups ☕

Through the whole process, we will additionally let you to schedule a couple 30-minute informal meetings with a few employees. These meetings (online or IRL) will be a chance for you to familiarise yourself with our team, our motivations, and ask questions!

Step 3: A case study 📑 (optional)

Case studies may be required for some positions or situations.

Step 4: Your offer 💌

If we have a match, our founders will send an offer asap.

Step 5: Your onboarding 🧑‍🚀

We will help you through the contract details and make sure you have everything to make an impact. Come and celebrate your offer with the team 🤟

💥 Start your recruitment journey at Maki now by clicking on the assessment link below:

https://candidates.makipeople.com/16d77e05-e386-42ea-9d45-a23e82f93b63/invitation