Technical Writer

Make is the leading visual platform for anyone to design, build, and automate anything - from tasks and workflows to apps and systems - without coding.
Make enables individuals, teams, and enterprises across all verticals to create powerful custom solutions that scale their businesses faster than ever. Make powers over 500,000+ organizations around the globe.

Make has been a part of Celonis, a German software company focused on process mining, currently one of the most valuable start-ups in Germany and NYC, since 2020.
Make currently operates as an independent business unit under the Celonis umbrella.

Join us for the ride!

Make is looking for a versatile Technical Writer who can produce helpful content for various audiences. In this role, you will research, write, and rewrite content to help new and existing users who want to automate their work using the Make platform. The principal goal is to help our customers and partners learn how to use the product and make sure they get the most out of the variety of features that Make offers.
We are looking for new colleagues to join us in our offices in Prague and Olomouc, as well as colleagues working remotely in the Czech Republic.

Please send your work samples together with your application.

What you’ll do:

• Collaborate with developers, QA engineers, Product managers, Customer support, and Sales to identify customer needs related to documentation and help.
• Research how platform features and apps work, then explain how to use them to customers.
• Write API and SDK documentation to help partners develop their own apps and integrate them into our platform.
• Work with marketing and other teams to make sure people can find our help content and that they use the content to put the product to use quickly.
• Continuously evaluate customer feedback and improve the clarity, accuracy, and completeness of help content.
• Proactively propose new topic ideas based on feedback and your own observations.
• Contribute improvements to the writing and publishing processes and tools.

• Demonstrated experience with technical writing in English.
• Demonstrated ability to research a complex topic and explain it to a non-technical audience.
• Ability to conduct SME interviews.
• Ability to take charge of your work end to end with minimal supervision.
• Knowledge of techniques and standards for writing API documentation.
• Experience with setting up and maintaining authoring and publishing tools is a plus.

What we offer:

🌎 Multinational team with 42 nationalities creating the future of automation
📈 Stock units: Enjoy RSUs grant in a rapidly growing company raising its value every day.
☀️ 25 days of vacation and 4 sick days for your proper recovery
🕒 Remote work and flexible hours - We let you structure your hours and work location that suit you best. Stay flexible, even with a full-time job. On top of that we support our remote colleagues by providing a monthly allowance 💰.
📚 Learn & Grow! - Every Maker has access to an annual budget for development and enrichment opportunities. Coaching, mentoring, training, languages, tech conferences? Up to you!
🖥️ Height-adjustable office desk with Notebook/Macbook and 34’’ curved monitor and access to a company 3D printer will be a part of your workspace setup.
👶 Extra parental leave: We offer paid leave for new parents, including up to 24 weeks (primary parent) and 12 weeks (supporting parent).
🏋️ Multisport card - we contribute to your Multisport card.
🧘 A subscription to Headspace - we care for your mental health. Enjoy full access to a leading mindfulness and meditation platform.
🍕 Our weekly breakfasts, lunches, and Friday breaks give on-site colleagues a chance to unwind together. + unlimited snack bar.
🐶 You can expect many furry friends of various sizes, shapes, colors in our Prague office and you can bring your own too! :)
🎉 We host and enjoy various events from game nights, beer & board games, pizza & movie nights as well as sport-related activities.

If you see a match, let us know and apply now!