🎓 Master degree
💼 > 5-7 years of experience
📍 Barcelona
💰 Between €47,000 and €53,000 per year, depending on past experience
🌍 Lucca is getting global, still have in mind that an important part of the workforce is in France. For this job, the required level of Spanish and English is B2.

A BIT OF CONTEXT

Lucca Software provides SaaS solutions to optimize administrative and HR
processes. We have more than 8’700 clients and 1’400’000 users all around the
world (130 countries).
We design software solutions that provide simple answers to specific needs: time &
activity management, HR management, employee engagement, expense reports.
Our goal is to increase productivity while providing our clients with a simple, efficient
and user-friendly experience.

In 2022 Lucca celebrated its 20th anniversary and embarked on its internationalization journey by establishing its first two subsidiaries outside of France, in Barcelona and Geneva. In 2024, we opened the German market with our office in Munich. As a European company, we are eager to lean on local culture and adapt to it in our internal collaboration.

JOB DESCRIPTION

In order to continue our expansion in this market, we are looking for a Customer Success Team Leader to join be one of the first members of our team in Spain. You will be a cornerstone of this adventure!

You will join an incredible team of 8 working in the Spanish market. You will work on a daily basis with the CS team in France and with Miguel, our Country Manager. They will train you and help you grow.

Your role:

• Onboarding and implementing new customers in Spain.
• Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
• "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Spain.

And, what will you do exactly?

Customer onboarding (project management and implementation):

• Satisfy a wide variety of customers in often complex and high-stakes roll-outs (SME as well as Large Accounts).
• Gain the trust of local companies in Spain as well as key accounts and their subsidiaries abroad.
• Ensure that the roll-out is completed on time and on budget as stipulated in the contract.
• Train the administrators to use our software in total autonomy.
• Ensure the Go-live and the follow-up during the first weeks of use.
• Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances.

Follow-up of Key Accounts (support, account management):

• Keep a close eye on the satisfaction of your most important customers.
• Support these customers.
• Carry out post-implementation check-ups.
• Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your Spanish customers (lead generation).

Contribution to the localization and continuous improvement of the CS activity in Lucca:

• Adapt our offer and strengthen the market-fit of our solutions for the Spanish market.
• Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.) in our agile mode of operation.
• Follow and participate in some projects from the pre-sales phase, supporting the sales team.

Team management:

• Participate in the recruitment of their own team members.
• Onboard new hires and monitor their skill development on the solutions.
• Contribute to the development of team skills by setting objectives and guiding them on how to achieve these goals.
• Monitor and manage key performance indicators for supervised team members (workload, client satisfaction, average daily rate, on-time projects, support, etc.), and implement corrective actions when necessary. It is also essential to lead by example in this area.
• Anticipate the workload of the team and provide support for deployments, key account follow-up, and support activities when needed.
• Lead and motivate the team to foster engagement and cohesion.

Preferred Experience

❏ You have a Tech / SaaS affinity. You are experienced in implementing softwares.
❏ A willingness to be a key player in this adventure, contributing to the Spanish market's growth.
❏ Looking for a dynamic work environment with varied missions requiring versatility and organization.
❏ Comfortable and eager to work with both local businesses and key accounts (C-Level).
❏ Native Spanish speaker and proficient in English.
❏ Clear and structured oral and written communication.
❏ Taste for human contact and pedagogy.
❏ An aptitude for solving practical and sometimes technical problems.
❏ A sense of service and a taste for things well done.
❏ If you have experience in the HR industry, it's a plus.

Selection process (in Spanish and English)

Step 1: Screening interview with HR (30')
Step 2: Interview with the Spanish Country Manager (60')
Step 3: Interview with an HRIS Consultant Team Leader (60')
Step 4: Our “Final Talk” (45')

Working at Lucca means...
✓working in an environment where people are happy to work - Lucca secured 2nd place in the 2024 HappyIndex®AtWork ranking (500-999 employees category).
✓transparency : including salary transparency - it is not a “tabou”, salaries are fully public internally.
✓the team comes first : instead of individual bonuses, we have a collective profit-sharing system based on revenue growth.
Come and join our human-sized company, whose highly participative operation leaves plenty of room for initiative, innovation and non-conformism.

Note : Our offers are open to employees who are recognised as disabled workers.