Reporting to the Head of Customer Service, Technical, the Customer Service Technician will be responsible for the inspection, diagnosis, repair, and testing of L-Acoustics' electronics and loudspeaker products, serving as a crucial technical support resource within the Customer Service department, offering technical assistance to both internal and external customers. 

Based in our office in Brétigny-sur-Orge (France), the ideal candidate will be experienced in troubleshooting and repairing professional audio equipment (or similar), have a solid understanding of electronics and audio signal flow, excellent problem-solving skills, and a passion for delivering high-quality service within a fast-paced environment.  

Responsibilities:

• Troubleshooting, testing, updating, refurbishing, and repairing L-Acoustics’ electronics and loudspeaker products in our Brétigny-sur-Orge workshop.

• Maintain accurate records of repairs, parts used, and work performed.

• Provide technical assistance via phone or email, in French or in English, assisting internal and external customers with remote diagnosis of L-Acoustics equipment.

• Assist with the development and improvement of customer service department processes, documentation and procedures.

• Ensure compliance with safety and quality standards.

Skills and Education background:

• Diploma, certification, degree, or equivalent technical accreditation in electronics or a related field.

• 4 years of proven hands-on experience in repairing and servicing electronics and loudspeaker products.

• Good understanding of electronic theory, circuits, components, and systems.

• Proficient in using diagnostic tools and repair equipment used for servicing professional audio equipment.

• Fluency in the Microsoft office suite (Outlook, Excel, Word, PowerPoint…)

• Good communication and customer service skills in French or English.

• Good problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

• Ability to lift 20kg periodically and stand for long periods of time.

Additional skills:

• Knowledge about ERP / CRM (Microsoft Dynamics preferred)

• Solder and desoldering skills.

• Knowledge in computer science

• Interest in audio engineering and new technologies

Location and travel:

The position is based in Brétigny-sur-Orge, France. The workshop is within L-Acoustics’ warehouse.

Occasionally, there may be short assignments for training or maintenance at other locations, either within France or internationally, occurring once or twice a year.

Other:

This Job description may be periodically modified to suit the Company’s business objectives.